Company Description
“Hospitality is a work of Heart” at Accor. At Accor, we believe in creating meaningful experiences and vibrant workplaces where people feel welcome and valued. As one of the world’s leading hospitality groups, Accor is home to over 5,000 properties across 110 countries, united by a shared commitment to excellence, innovation, and our signature Heartist culture.
Novotel Melbourne South Wharf is an eye-catching golden 26 level tower incorporating 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel has direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and is adjacent to the popular DFO shopping centre with 180+ retail brands.
With us, your personality is valued, and your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our guests, your colleagues, and on the planet, contributing to pioneering the art of responsible hospitality.
Become a Heartist®, and let your heart guide you into a world where life pulses with passion.
Job Description
Are you an experienced food and beverage professional and an expert in delivering exceptional hospitality? Do you excel in a fast-paced environment and thrive on leading and mentoring your team? Offering an annual salary of $90,000 we are looking for a manager who will bring ideas to elevate our services and our guest experience.
Join us to re-imagine hospitality for our guests and visitors and support our team to create memorable moments every day.
Key Responsibilities:
- Oversee food and beverage operations, ensuring smooth and efficient service aligned with business demand and brand standards
- Implement and maintain high service standards, driving quality and a consistent guest experience
- Collaborate closely with our Head Chef and kitchen team to deliver seamless service
- Identify revenue opportunities, manage costs effectively, and optimise workplace efficiency through roster management and inventory control
- Lead and develop your team through training, performance feedback and mentorship, fostering a culture growth
- Recruit team members who align with our vision for creating great guest experiences
- Review guest feedback regularly to identify areas for improvement and implement actions
- Effectively operate systems, including HumanForce, Micros and Purchase Plus
- Ensure our hotel's WHS and sustainability commitments are met
Qualifications
- Proven experience in leading and managing a successful team in a high-volume multi-outlet food and beverage operation
- Previous experience in a similar management role is preferred, hotel experience will be an advantage
- Adaptability to move between hands on operations and administration and planning as required
- Outgoing and positive, with the ability to build connections with guests and your team
- Value our VIPs and Accor members with personalised recognition and loyalty‑driven experiences
- Ability to work effectively in a team environment, develop high potential team members and support collaboration and creativity
- Flexibility to work a rotating roster including breakfast, lunch and dinner service periods including weekends
You must have current Responsible Service of Alcohol (RSA) qualification and full working rights in Australia to be considered for this role.
Additional Information
Benefits and Perks
At Accor, we are committed to ensuring our people feel welcome and valued by creating an inclusive and supportive environment. We offer a positive work culture, global Accor and partner discounts including accommodation and dining, career progression, learning & development opportunities and the environment to learn a wide range of skills as part of a global hospitality brand. Our hotel offers discounted staff meals, free barista coffee and discounted car parking in the DFO centre, as well as easy access to public transport.
Become a Heartist and work in an environment where we encourage you to bring your real self to work, unleash your creativity and have fun!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Accor - Careers - Our Philosophy
