Company Description
The Novotel London Greenwich is a 4-star hotel and is a perfect base for business, leisure and family trips to London. The hotel has 151 Bedrooms and five conference rooms that can accommodate up to 175 guests, ideal for meetings, conferences and celebrations. The Novotel London Greenwich bar is an atmospheric space to enjoy afternoon tea, beer, wine, a cocktail or soft drink at any time of day.
Our mission is to create memorable moments for our guests by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
As part of our team, you can have:
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks
- A competitive salary
- Pension Scheme
- Cycle to Work Scheme
- Staff Uniforms Provided
- Learning programs through our Academies
Job Description
- Manage the day-to-day operations of all Food & Beverage outlets
- Lead, train, motivate, and develop the F&B team to deliver excellent service
- Ensure consistently high standards of customer service, food quality, presentation, and hygiene
- Monitor guest satisfaction and respond professionally to feedback and complaints
- Manage staffing levels, rotas, attendance, and departmental performance
- Control food, beverage, labour, and operational costs
- Monitor stock levels, purchasing, wastage, and inventory control
- Work closely with the kitchen team to maintain food quality and efficient service
- Ensure compliance with health, safety, food hygiene, licensing, and company policies
- Manage F&B budgets and contribute to achieving revenue and profitability targets
- Analyse sales, costs, and performance reports and implement improvements where required
- Support menu development, promotions, events, and new F&B initiatives
- Build strong relationships with suppliers and ensure value for money
- Maintain a clean, safe, and professional environment across all F&B areas
- Ensure the team consistently follows company standards and procedures
- Work closely with senior management and other departments to ensure smooth overall operations
Qualifications
- Previous management experience within Food & Beverage, hospitality, restaurants, hotels, or a similar environment
- Strong leadership and team-management skills
- Excellent customer service and communication skills
- Good understanding of F&B operations, stock control, and cost management
- Strong organisational and problem-solving abilities
- Ability to work effectively under pressure in a fast-paced environment
- Good knowledge of food safety, hygiene, and health & safety standards
- Commercial awareness with a focus on achieving revenue and profitability targets
- Flexible approach to working hours, including evenings, weekends, and holidays when required
- Good IT and administrative skills
Additional Information
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us.
In return for your commitment, we provide fantastic career and training opportunities and excellent working conditions with a supportive and fun team. In addition, we will provide you with hotel discounts and benefits worldwide.
• Creates a culture which is service focused, positive and driven to succeed, open to change and creative in approach.
• Excellent communicator with well-developed stakeholder management skills (internal and external)
• Exceptionally organised with the ability to efficiently prioritise manners.
• Ability to remain calm when under pressure.
• Ability to work a flexible roster including mornings, evenings, weekends and public holidays
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
If you feel you are the right candidate, please click ‘apply’ now! We’d love to hear from you!
One more thing…
By working at Novotel London Greenwich, you will be part of the Accor network, a worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy, and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
- Contract Type: Full-time
- Number of hours: FT
- Start date: 01st October 2026
- Location: Novotel London Greenwich
