Food & Beverage Captain

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Position Overview:

The Food & Beverage Captain at Raffles and Fairmont Doha will oversee the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.

Key Responsibilities:

1. Team Leadership:

   • Supervise and lead the F&B team, providing guidance, training, and support.
   • Assign duties and responsibilities to team members to ensure smooth operations.
   • Foster a positive work environment and promote teamwork and collaboration.

2. Guest Service:

   • Ensure that all guests receive prompt, courteous, and professional service.
   • Address and resolve guest complaints and issues efficiently.
   • Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.

3. Operational Management:

   • Oversee the setup, operation, and closing procedures of the restaurant.
   • Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
   • Ensure that all equipment and facilities are in good working condition.

4. Order and Inventory Management:

   • Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
   • Assist in managing inventory levels, placing orders, and receiving supplies.
   • Monitor stock levels and minimize waste.

5. Training and Development:

   • Conduct training sessions for new hires and ongoing training for existing staff.
   • Ensure team members are knowledgeable about menu items, specials, and promotions.
   • Provide feedback and coaching to improve performance and service standards.

6. Reporting and Documentation:

   • Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
   • Prepare and submit reports to the F&B Manager as required.
   • Assist in budgeting and financial planning for the F&B department.

Qualifications:

• Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field.
• Proven experience in a supervisory role within the food and beverage industry, preferably in a luxury hotel setting.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Thorough knowledge of F&B operations, including food safety and hygiene standards.
• Ability to handle stressful situations and remain composed under pressure.
• Proficiency in using POS systems and Microsoft Office Suite.
• Flexibility to work various shifts, including weekends and holidays.