Food & Beverage Attendant

SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms.

We are currently look for a Full-Time Food & Beverage Attendant who is hands on and has a keen eye for detail to help us deliver the best Guest Experience! We welcome you to join us in the front row at SO/ Auckland and become a part of Accor's lifestyle brand collective Ennismore!

Your responsibilities:

• Be accountable on a shift basis for the operations of the outlet through effective people management. This role is ‘hands on’, working as part of a team to provide efficient 5 star service.
• Perform basic day-to-day food and beverage service.
• Prepare bar areas, ensuring an adequate supplies and suitable stock levels within the bars to service the operation. Advise the manager of replacement requirements.
• Opening and closing of Food & Beverage outlet.
• Ensure that club lounge is clean and presentable to the highest standard for our guests
• Perform the tasks of order taking and maximize sales opportunities through knowledge of product and suggestive selling.
• Ensure accuracy by repeating order(s) to the guests.
• Ensure that dockets are written clearly and correctly, so the cashier and kitchen can fulfill their duties effectively.
• Ensuring to use the POS (Point of Sale) system correctly.
• Adhered to H&S regulations at all times such as Responsible Service of Alcohol, Food hygiene etc
• Deliver orders promptly from the production area. (Kitchen and Bar area)
• Check ordered meals on collection from kitchen and deliver to guests promptly to maintain temperature and appearance ensure items are announced when delivered to the table.
• Monitor the quality of all menu and food production and service to ensure high standards are maintained at all times.
• Providing the highest standard service to the guest.
• Keep tables and service areas clean and tidy as per procedure manual.
• Take responsibility for your designated section and station.
• Maintaining side stations are clean and organized daily.
• Maintain a working knowledge of beverages offered and how to prepare and serve them.
• Maintain hygienic food service techniques during service.

We are looking for passionate, creative, playful and confident people!

• Ability to provide a high level of customer service to both external and internal customers and reinforce wherever possible our commitment to customer service
• Some knowledge of H&S guidelines useful.  
• Can work independently and responsibility with a high level of trust between yourself and management
• Previous experience in similar role within Food & Beverage
• Exceptional grooming & articulate in communication and willingness to provde the best customer service
• Previous experience within a high paced/luxury environment is highly advantageous but not required
• You understand the nature of the business and can work on a rotating roster basis, including weekends and public holidays

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.