Company Description
Nestled in the heart of Wellington's CBD, offering 139 spacious guest rooms with contemporary furnishings and stunning Harbour views. Ideal for family focused executives, business and leisure groups. Novotel’s contemporary boardroom offers providing a discreet and convenient location.
Job Description
As a Food & Beverage attendant, you will have the perfect opportunity to touch the hearts of our guests by making their dining occasions truly unforgettable. With a combination of breakfast, lunch and dinner service, this role has plenty of variety.
You'll work alongside the Food and Beverage Team to ensure seamless guest experiences. Your role includes the following tasks:
- Greeting guests warmly and professionally as they arrive
- Taking food and beverage orders accurately and efficiently
- Delivering food and drinks to tables in a timely manner
- Clearing tables, resetting and maintaining a clean dining area
- Handling guest queries, requests, and complaints with care
- Processing payments using POS systems and handling cash/card transactions
- Restocking supplies and ensuring stations are stocked and tidy
- Following hygiene, safety, and food handling procedures at all times
- Supporting colleagues and working collaboratively as part of a team
- Setting up and packing down service areas as required
- Communicating any dietary needs or guest concerns to kitchen team
- Completing daily cleaning and closing checklists
Qualifications
Flexibility is crucial for this role, as you will be rostered across a 7-day rotating schedule, with shifts starting as early as 6:00am and finishing late at night. This is a part-time position, paid at $25.42 per hour.
- Previous experience in food and beverage, bar, barista or hotel service roles is preferred but not essential
- A friendly and professional attitude with a passion for hospitality and delivering great guest experiences
- Comfortable operating coffee machines or working behind a bar (training can be provided)
- A team player who can adapt to a fast paced and dynamic environment
- Strong communication and time management skills
- Physically able to be on your feet for extended periods and lift/carry light trays or equipment
- Flexibility to work a rotating 7 day roster with shifts that may start as early as 6am or finish late at night
- Understanding of basic food safety and hygiene practices
- NZ citizenship, permanent residency, or a current and valid work visa/permit. (immigration visa support or sponsorship is not available with this role)
Additional Information
At the Novotel Wellington, we’re all about helping you grow your career and have a great time doing it! We love celebrating our team’s wins and offer a bunch of great perks to support you along the way, including:
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Daily staff meals are on us while you're on duty.
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Accor's Parental Leave Scheme: Supporting you in all stages of life.
- Join in on staff celebrations and get recognised for your tenure.
- Accor's refer-a-friend bonus
- Uniform provided & laundered
- Access to our Employee Assistance Program
Join us at Novotel Wellington, where your career journey is as exciting as the destination!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
