Company Description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Any opportunity within our community to adapt and develop our processes to embrace others is encouraged.
Job Description
What you will be doing:
- Greeting our guests with a beaming smile and a warm attitude to make them feel welcome and recognised.
- Master our products like a pro and find those golden chances to super-size those sales!
- Explain the menu to guests, assisting those with special dietary needs or preferences as well as provide suitable assistance when making recommendations.
- Liaise with the Kitchen on special requests.
- Clear and reset tables as well as ensuring service areas are clean and tidy.
- Maintain standards of hygiene for food handling and presentation.
- Promote a safe workplace by recognising hazards and promoting general OHS practises.
About you:
- Your mission is to inject some good vibes and customer love into everything you do, all while aiming to make customers jump for joy with our top-notch service!
- A go-getter always on the lookout for new ways to enhance our guests' journey.
- Previous customer service or hospitality experience.
- Confident in managing both internal and external clients using your expertise.
- A high standard of grooming and presentation.
- The ability and flexibility to work various rostered shifts, including early mornings (5am), late evenings and on weekends.
- Your Responsible Service of Alcohol (RSA) Certificate - Victoria.
Additional Information
Our Hotel
The Novotel & ibis styles Melbourne Airport is a new dual-branded property that opened its doors on 1 July 2024. With a total of 464 rooms - 248 in Novotel Melbourne Airport and 216 in ibis Styles Melbourne Airport, this dynamic new development is just steps from Terminal 4, Melbourne Airport, offering convenience and comfort for travellers and professionals alike.
Our guests can enjoy a selection of food & beverage venues: Boccata, meaning “mouthful” in Italian, celebrates the city’s migrant heritage and marries Italian favourites with local, contemporary touch. Amber State Taphouse & Kitchen is the ideal gathering place that celebrates the joy of getting together through the Aussie tradition of barbecue and beer – with craft beers on tap, wines, and cocktails. Small holdings featuring the classic Melbourne cafe culture with a range of delightful baked pastry treats, gourmet breakfast dishes, superb sandwiches and specialty coffee.
In addition to our exceptional food and beverage venues, the Novotel & ibis styles Melbourne Airport features premier event spaces designed to accommodate everything from intimate meetings to grand receptions. Our elegant ballroom can host up to 480 guests for a cocktail-style event or 240 for a seated banquet and can be effortlessly divided into Ballroom 1, 2, and 3, providing flexible configurations to suit any occasion, whether it’s a conference, workshop, product launch, or celebration. For guests seeking a productive environment, Aerofoil, our premium co-working space, offers a stylish and comfortable setting ideal for catching up on work between flights, hosting important meetings, or staying connected on the go.
This is a village centre supporting the airport community as a place to gather and socialise for everyone who travels and works from the airport precinct.
What is in it for you?
- Learning programs through our “Learn your Way” Academy platforms, ongoing training and development opportunities (self-pace, virtual webinars, face to face)
- ALL Heartist, Employee benefit card, offering discounted accommodation, food and beverage at Accor properties worldwide.
- Complimentary car parking.
- Mental health and well-being support initiatives.
- Access to our Employee Assistance Program.
