Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
Job Summary:
Food & Beverage Attendant is responsible for providing excellent customer service by serving food and beverages to guests, ensuring a pleasant dining experience and maintaining cleanliness and hygiene standards in the outlet.
Key Responsibilities:
- Greet and welcome guests in a friendly and professional manner.
- Present menus and provide detailed information on food and beverage offerings.
- Take accurate orders and communicate them to the kitchen/bar team.
- Serve food and beverages promptly and according to service standards.
- Ensure tables are properly set up and maintained throughout service.
- Handle guest inquiries, requests and complaints efficiently.
- Process billing and payments accurately.
- Maintain cleanliness of dining area, service stations and equipment.
- Follow all hygiene, safety and sanitation guidelines.
- Upsell menu items and promotions to maximize revenue.
- Work closely with team members to ensure smooth operations.
Qualifications
- Minimum SPM / High School qualification or equivalent.
- Previous experience in F&B or hospitality is an advantage.
- Good communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Positive attitude and strong customer service mindset.
- Willing to work shifts, weekends and public holidays.
- Basic knowledge of food safety and hygiene practices.
