Company Description
Our mission at Novotel York Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
To us, it's as important that you enjoy your time at the hotel as much as our guests. To make you feel welcome so that you can welcome others. To make you feel valued and give you every opportunity to grow, both professionally and personally.
Our hotel consists of 146 bedrooms, 6 meeting Rooms, a restaurant & bar as well as a soon to open swimming pool and sauna.
Job Description
What will you do:
Include but not limited to:
- Work across all Food & Beverage outlets including our restaurant, bar and conference & events
- Ensure that the Food & Beverage team deliver excellent & professional guest service at all times
- Work with all departments to ensure that service times are adhered to
- Implement and maintain standards relating to food hygiene, brand standards, stock control and OHS
- Manage Food & Beverage employees including rostering, training and performance management
- Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service.
- Handle guests’ complaints and comments tactfully and efficiently.
- Check the supply of equipment/stock level and ensure that there is no shortage of items which have impact on the operation and guests.
- Perform proper handover and communication to the next shift.
- Carry out Duty Manager shifts.
- Contribute to the realisation of financial targets of the department.
Qualifications
Your experience and skills include:
- Previous experience in a similar role is essential
- Exceptional customer service skills
- Ability to supervise and lead a team to achieve excellent & efficient service
- Outstanding time management and organisational skills
- Excellent interpersonal skills across a range of departments, guests and employees
Additional Information
Benefits:
Great talent deserves great rewards so here's just some of what we are able to offer:
- Training and development programs
- Discount card to be used in Accor hotels worldwide
- Complimentary stays in UK hotels (Bonus Breaks - subject to T&C)
- Meals on duty
- Uniforms
- Employee Advisory Service
- Discounts in shops and Hotel’s partners (Europcar, Merlin Entertainment etc. )
Why Accor? Unleash Your Potential!
Step into a world beyond the ordinary at Accor, not just a global leader but a canvas for your individuality. Here, your journey is uniquely yours, woven with purpose and limitless growth. Embrace the extraordinary, write your story with us, and be part of shaping the future of hospitality.
Discover the boundless possibilities and exciting experiences waiting for you at Accor. Indulge your passion, contribute to a better world, and fearlessly challenge the status quo. Your limitless adventure starts here: Explore Opportunities
Join us in creating an inclusive community that celebrates diversity. At Accor, we're not just building careers; we're shaping a future where everyone thrives! #BELIMITLESS
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
