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  1. Full-Time
  2. Permanent
  3. FAIRMONT
  4. Rooms

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FAIRMONT HANOI, Hanoi, Vietnam

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REF68780W

Floor Supervisor

Region

Luxury & Lifestyle


Company Description

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!


Job Description

We are seeking a detail-oriented and customer-focused Floor Supervisor to join our team in Hanoi, Vietnam. As a Floor Supervisor, you will play a crucial role in ensuring exceptional guest experiences by overseeing the cleanliness, maintenance, and overall quality of our hotel rooms and facilities.

  • Inspect occupied and vacant guest rooms daily to ensure they meet our high standards of cleanliness and maintenance
  • Supervise and train housekeeping staff, providing on-the-job guidance and maintaining grooming and conduct standards
  • Manage housekeeping equipment, ensuring proper care and maintenance
  • Coordinate with other departments to address guest needs and resolve issues promptly
  • Implement and maintain quality control measures for room cleanliness and guest satisfaction
  • Monitor inventory of cleaning supplies and guest amenities, placing orders as needed
  • Respond to guest inquiries and complaints in a professional and efficient manner
  • Conduct regular safety checks and ensure compliance with hotel policies and local regulations
  • Prepare and maintain accurate reports on room status, maintenance issues, and staff performance
  • Collaborate with the management team to improve operational efficiency and guest experience

Qualifications

 

  • 2-3 years of experience in hotel operations at a supervisory level
  • Strong leadership and team management skills
  • Excellent attention to detail and organizational abilities
  • Customer-focused mindset with a commitment to exceptional service
  • Proficiency in hotel management systems (e.g., Opera or similar software)
  • Excellent communication skills in English, with ability to work efficiently in a fast-paced environment

 


Additional Information

VIETNAMESE ONLY

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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