- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
FAIRMONT HANOI, Hanoi, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF68780W
Floor Supervisor
Region
Luxury & Lifestyle
The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!
We are seeking a detail-oriented and customer-focused Floor Supervisor to join our team in Hanoi, Vietnam. As a Floor Supervisor, you will play a crucial role in ensuring exceptional guest experiences by overseeing the cleanliness, maintenance, and overall quality of our hotel rooms and facilities.
- Inspect occupied and vacant guest rooms daily to ensure they meet our high standards of cleanliness and maintenance
- Supervise and train housekeeping staff, providing on-the-job guidance and maintaining grooming and conduct standards
- Manage housekeeping equipment, ensuring proper care and maintenance
- Coordinate with other departments to address guest needs and resolve issues promptly
- Implement and maintain quality control measures for room cleanliness and guest satisfaction
- Monitor inventory of cleaning supplies and guest amenities, placing orders as needed
- Respond to guest inquiries and complaints in a professional and efficient manner
- Conduct regular safety checks and ensure compliance with hotel policies and local regulations
- Prepare and maintain accurate reports on room status, maintenance issues, and staff performance
- Collaborate with the management team to improve operational efficiency and guest experience
- 2-3 years of experience in hotel operations at a supervisory level
- Strong leadership and team management skills
- Excellent attention to detail and organizational abilities
- Customer-focused mindset with a commitment to exceptional service
- Proficiency in hotel management systems (e.g., Opera or similar software)
- Excellent communication skills in English, with ability to work efficiently in a fast-paced environment
VIETNAMESE ONLY
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
Fairmont Kea Lani - Maui, Wailea-Makena, United States
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Wailea-Makena
Job Category
Rooms
Description
As a Villa Concierge, you will be connecting our villa guests to the best their destination hast to offer – whether it’s beaches, restaurants or cultural experiences. You will be an ambassador for ex
Reference
64117535-003e-4a15-b8df-dcf3c3a372d4
Expiry Date
01/01/0001
Salary
Location
Hotel Chadstone Melbourne - MGallery Collection, Chadstone, Australia
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
M GALLERY
Job type
Permanent
Locations
Chadstone
Job Category
Rooms
Description
What we're looking for…We are currently recruiting for part-time Room Attendants.We are looking for people who have the passion and willingness to actively contribute to the finished product and enjoy
Reference
f1c702c0-04ee-4d2c-8688-c3cdccdf6dfb
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Public Area Attendant is responsible for maintaining cleanliness and ensuring the overall presentation of the public areas of our luxury hotel. This role is vital to the overall guest experience,
Reference
5e1b1eaf-c6fa-4dfa-91ce-c1998a1b1621
Expiry Date
01/01/0001
Salary
Location
Fairmont Chateau Lake Louise, Lake Louise, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Lake Louise
Job Category
Rooms
Description
The Housekeeping team are the heart of our hotel. As a Rooms Quality Inspector, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a
Reference
52cde2b3-f57c-4799-88d1-f5a29ea03d9f
Expiry Date
01/01/0001
Salary
Location
Fairmont Jasper Park Lodge, Jasper, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Jasper
Job Category
Rooms
Description
Bell Person (Seasonal, August to November)Join our team as a Bell Person at our prestigious hotel in beautiful Jasper, Canada for the bustling summer season from May to October. As the first point of
Reference
14170121-ee18-4002-9c73-f123cd85b7df
Expiry Date
01/01/0001
Salary
Location
ibis Goiania, Goiânia, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Goiânia
Job Category
Rooms
Description
Realizar limpeza, arrumação e organização dos apartamentos e demais áreas, conforme os referenciais de qualidade e características da marca de atuação. Garantir bem-estar e segurança aos clientes e de
Reference
676126d2-3903-45cf-a6db-6f563f66aa3a
Expiry Date
01/01/0001
Salary
Location
ibis budget Manaus, Manaus, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
Atender às solicitações e organizar a infraestrutura necessária para a realização das reservas, colocando o cliente no “coração” de tudo o que for realizado, a fim de oferecer a ele uma experiência ún
Reference
d4f3dc24-621d-439e-8537-f2fe4b1ba83a
Expiry Date
01/01/0001
Salary
Location
Mercure Sao Paulo Pinheiros, São Paulo, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
São Paulo
Job Category
Rooms
Description
Zelar pela conservação da rouparia dos apartamentos, hóspedes e colaboradores, garantindo o controle do enxoval.
Reference
137f781d-315a-4af1-9c30-f68cf726d472
Expiry Date
01/01/0001
Salary
Location
Mercure Szczyrk Resort, Szczyrk, Poland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Szczyrk
Job Category
Rooms
Description
Kogo szukamy?Bohatera! Osoby, która:Już ma doświadczenie na podobnym stanowisku – najlepiej w dużym hotelu korporacyjnym, sieciowym albo resortowym.Potrafi zarządzać zespołem, planować grafik, dbać o
Reference
8e5b907a-5aa0-4d2d-9cf1-7a520d419185
Expiry Date
01/01/0001
Salary
Location
Aparthotel Adagio Rome Vatican, Rome, Italy
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ADAGIO
Job type
Temporary
Locations
Rome
Job Category
Rooms
Description
Ricerchiamo un segretario notturno di ricevimento per un tempo determinato di 4 mesi a partire da subito.
Reference
5d6edc36-d400-4e77-8657-3ee78f05b003
Expiry Date
01/01/0001