Company Description
Located on the pristine shores of Phu Quoc Island, Rixos Phu Quoc is a luxury beachfront resort that brings the renowned Rixos all-inclusive hospitality experience to one of Vietnam’s most beautiful destinations. Combining world-class service, refined design, and vibrant lifestyle experiences, the resort offers guests an exceptional escape with premium accommodations, diverse culinary concepts, wellness facilities, and immersive entertainment.
As part of the globally recognized Rixos Hotels & Resorts, our team is dedicated to delivering outstanding guest experiences while fostering a dynamic and inspiring work environment. At Rixos Phu Quoc, we value passion, professionalism, and collaboration, empowering our colleagues to grow and thrive in a culture built on excellence in hospitality.
Job Description
Role Overview
We are looking for an energetic and guest-focused Fitness / Gym Instructor to join our wellness and recreation team. This role is responsible for delivering exceptional fitness services, maintaining gym and sports facilities, and ensuring guests enjoy a safe, motivating, and high-quality fitness experience throughout their stay.
You will play a key role in promoting a healthy lifestyle, providing personalized training programs, and upholding Rixos service and safety standards.
Key Responsibilities
- Deliver outstanding service to all guests using the fitness center and sports facilities
- Develop and conduct personalized exercise programs and one-on-one personal training sessions upon request
- Provide fitness consultations for arriving and in-house guests
- Lead and support indoor and outdoor leisure and fitness activities
- Ensure gym, sports, and fitness equipment is well maintained and in excellent working condition
- Maintain up-to-date equipment maintenance records and support preventive maintenance programs
- Ensure high standards of cleanliness, hygiene, and safety within all fitness and leisure areas
- Monitor guest health and wellbeing, including administering medical questionnaires where required
- Manage fitness center retail operations, including stock control, inventory, and sales
- Assist guests with retail purchases and provide product recommendations
- Cover gym reception and retail areas when required
- Handle guest feedback or complaints professionally and escalate when necessary
- Maintain regular follow-up with guests to monitor progress and enhance their fitness experience
- Stay informed about current and emerging health, fitness, and wellness trends
Compliance & Standards
- Follow all Rixos policies, procedures, and operational standards
- Comply with ISO Integrated Management System requirements related to quality, health, safety, environment, and guest satisfaction
- Actively contribute to risk management, sustainability initiatives, and continuous improvement programs
- Be fully familiar with emergency procedures and prepared to respond effectively
Qualifications
Qualifications & Experience
- Internationally recognized Personal Training or Group Fitness Certification (ACE, NASM, ACSM, AFAA, or equivalent)
- Minimum 1 year of experience in a similar role, preferably within the hospitality or resort environment
- CPR/AED certification (mandatory)
- High school diploma or equivalent required; degree in Sports Science, Physical Education, or related field is an advantage
- Strong communication skills with a friendly and professional guest-focused approach
Additional Information
What We’re Looking For
A proactive leader with strong integrity and professionalism
Someone who thrives in a fast-paced hospitality environment
A team player who values collaboration and guest satisfaction
A professional committed to continuous improvement and service excellence
Benefits:
- Competitive salary and performance-based incentives
- Accommodation and meals provided
- Opportunities for professional growth within the Rixos and Accor network
- Access to world-class resort amenities
Rixos Phu Quoc is committed to diversity and inclusion and welcomes applications from all qualified candidates.
