Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
What’s in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
Job Description
We are seeking a dynamic and experienced Fairmont Gold Manager to lead and oversee the operations of our exclusive Fairmont Gold Lounge. As the Fairmont Gold Manager, you will be the ambassador of luxury and ensuring every guest in the Fairmont Gold receives an exceptional and memorable experience, a passion for delivering personalized guest experiences, while maintain the highest standards of service and quality.
Key Responsibilities:
Manage the daily operations of the Fairmont Gold Lounge, ensuring seamless and superior service delivery.
Lead, train, and motivate the team to uphold excellence in guest service and operational efficiency.
Oversee inventory control, budgeting, and cost management for the department.
Handle guest feedback and resolve any issues promptly and professionally to ensure guest satisfaction
Coordinate with other departments to ensure smooth operations and guest experiences.
Ensure compliance with health, safety, and hygiene regulations.
Implement service initiatives and guest engagement programs to enhance guest satisfaction and loyalty.
Qualifications
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and organizational abilities.
- Exceptional guest service skills with a focus on personalized experiences.
- Knowledge of budgeting, inventory control, and cost management.
- Flexible to work various shifts, including weekends and holidays.
- Degree or diploma in Hospitality Management or related field preferred.
- Fluency in English; additional languages are an advantage.
- Strong knowledge of F&B service standards as well as front office procedures, including check-in/check-out and guest registration.
Additional Information
Our commitment to Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
"Why work for Accor?"
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
