- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Château Lake Louise, Lake Louise, Canada
__jobinformationwidget.freetext.ExternalReference__
REF27404Z
Fairmont Gold Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform (GreenShield+) for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Spa
- Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
- Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
What you will be doing:
- Demonstrate a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests through attention to detail and recognition
- Provide exceptional Concierge information to our guests about local and area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
- Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
- Handle all Fairmont Gold comments/concerns. Collect this feedback to improve on quality of Fairmont Gold Service and Product
- Develop and maintain contact with business partners, concessionaires, local community and counterparts of Fairmont Gold throughout Fairmont Hotels and Resorts
- Develop an engaged, enthusiastic and guest driven team through recruitment, training, personal and professional development and recognition
- Provide guidance and motivation to the Fairmont Gold team
- Develop/update job descriptions, JTC’s, training manuals, systems and procedures for all positions are clearly documented and easily accessible
- Ensure that Guest and Colleague concerns are resolved in a professional and timely manner
- Coach and mentor colleagues. Creating an environment that allows colleagues to exceed guest expectations and provide a path for career development with Fairmont Hotels and Resorts
- Conduct performance management in a timely manner
- Establish effective goals, measurements and action plans for the department; EES, GSI, H&S, ECO, Richey and Financial
- Representative on the Fairmont President’s Club hotel wide committee ensuring guest expectations are met and exceeded
- Maintain/Exceed company core standards for Fairmont Gold Product and Service
- Effective and timely interaction with all Hotel departments including participation and representation in hotel wide meetings /committees as required
- Member of the hotel revenue management team (Yield)
- Maximization of revenue by balancing daily A.R.R. and occupancy
- Work with Revenue Manager, Reservations Manager, Director of F&B, Sales Manager & Front Office Manager to ensure strategies are in place to maximize Fairmont Gold revenue opportunities
- Maintain department efficiency/productivity
- Involvement in annual operations budget -expenses, staffing levels and productivity
- Complete month end commentaries with outlook and planning toward future months
- Crisis management and BCP plans for the departments of Fairmont Gold
- Execute departmental Health & Safety mandate including WCB policies and practices
- Ensure existing Environmental initiatives are adhered to and new ideas submitted when possible
- Departmental payroll administration
Your skillset includes:
- Minimum of 2 years, 4 Diamond Hotel Concierge or Front Office Leadership experience
- Member of Clefs d’Or an asset
- Proven commitment to Guest Service and exceeding guest expectations
- Proven ability to effectively lead, motivate and develop your team
- Strong guest service orientation and training skills background
- Highly motivated, organized, goal and results oriented individual who thrives under pressure
- Excellent organizational, written/verbal communication and interpersonal skills
- Professional in presentation and demeanor
- Comprehensive knowledge of Front Office operations, policies and procedures
- Operational knowledge of Micros Fidelio Opera, Excel and Word
Physical Aspects of Position:
- Constant standing and walking throughout shift
Visa Requirements: Applicants must be legally eligible to work in Canada.
APPLY TODAY: We encourage you to visit our website to learn more about living and working in Lake Louise! www.lakelouisejobs.com
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!
Our Commitment to Diversity & Inclusion:
At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.
If you are contacted by a Recruiter, kindly inform them at any stage of the recruitment process if you will need support or accommodations.
Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: cll.careers@fairmont.com
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
MERCURE VERSAILLES CHÂTEAU, VERSAILLES
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Versailles
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Mercure à Versailles un Réceptionniste Tournant F/H, en CDI à temps plein. Bienvenue dans un métier qui vous permet d’être au cœur de la vie d’un hôtel et de vous
Reference
RAVMD527
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal York, Toronto, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Graduate Job
Locations
Toronto
Job Category
Rooms
Description
What does INSPIRE offer you? During an 18-month period beginning May 2025, you gain valuable leadership experience as a Supervisor in our Rooms department.You have a customized INSPIRE Program Outline
Reference
6b0f8d67-56eb-4a81-a2d7-a09a51a60e80
Expiry Date
01/01/0001
Salary
Location
ibis Styles Paris Gare de l'Est Château Landon, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Temporary
Locations
Paris
Job Category
Rooms
Description
Chez Ibis Styles, on ne fait pas que recevoir des voyageurs, on leur fait vivre une expérience unique, fun et sans stress ! Si tu es autonome, organisé(e) et que la nuit est ton terrain de jeu, alors
Reference
7136b2c2-ebf8-4d6e-9db5-7d5541e1b57c
Expiry Date
01/01/0001
Salary
Location
FAIRMONT FKL - HP FRANZ KLAMMER, Telluride, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Telluride
Job Category
Rooms
Description
The knowledge of a great Concierge is the expectation of our Owners and Guests when staying at our Lodge. your ability to anticipate guest needs and make informed suggestions will ensure they have a t
Reference
c4fc2648-9680-4eba-bdd0-b0f47d491d2e
Expiry Date
01/01/0001
Salary
Location
Novotel Liverpool Centre, Liverpool, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Liverpool
Job Category
Rooms
Description
We’re looking for an All Round Night Team Member to join our vibrant team and ensure smooth, seamless operations during the night shift. You’ll play a crucial role in delivering an exceptional guest e
Reference
23f142a5-9138-4067-8296-52ed5494ea29
Expiry Date
01/01/0001
Salary
Location
Novotel Newcastle Airport, Newcastle upon Tyne, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Job profileYou must be happy working customer facing at all times. From morning shifts until evening work. You will be trained to provide a multi-functional service required within Front of House, Bar
Reference
b388db5a-05f6-41bd-9c39-0dfcadcc8976
Expiry Date
01/01/0001
Salary
Location
ibis London Heathrow Airport, Hayes, United Kingdom
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Provide guidance and support to the Reception team, helping them to achieve their potential and accomplish overall departmental objectives.Assist in effectively running the front office operations wit
Reference
778b9f2f-7a44-48d0-93a4-31184c042a5e
Expiry Date
01/01/0001
Salary
Location
Novotel Manchester West, Worsley, United Kingdom
Experience Level
Associate
Job Schedule
Casual
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
Housekeeping Attendant You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, a
Reference
c44a3a93-0034-4b10-926f-0264e5db7915
Expiry Date
01/01/0001
Salary
Location
TRIBE London Canary Wharf, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.Support the running of
Reference
b27a2b43-e8fb-4786-8717-b8db3378b044
Expiry Date
01/01/0001
Salary
Location
The Rimrock Resort Hotel Banff, Banff, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Temporary
Locations
Banff
Job Category
Rooms
Description
As the first and last impression for our guests, Bellhops are responsible for creating a positive guest experience through welcoming, knowledgeable, and helpful service. The Bellhop is responsible fo
Reference
28609e61-1255-4ab0-9103-3d1f59082a4d
Expiry Date
01/01/0001