Company Description
Fairmont Ramla Riyadh is a luxury hospitality destination offering premium serviced residences, exceptional dining experiences, and world-class guest services. As part of the renowned Fairmont brand, the property is committed to excellence and innovation, delivering unforgettable experiences through high standards in hospitality and culinary arts
Job Description
Basic Function
The Restaurant Manager at Fairmont Ramla, responsibilities include overseeing daily restaurant operations, ensuring exceptional dining experiences for guests, managing staff recruitment, training, and performance to maintain high service standards. Developing and updating the menu is essential to reflect seasonal offerings and guest preferences. ensure compliance with health and safety regulations while monitoring inventory and controlling costs. Additionally, address guest feedback and complaints promptly to enhance satisfaction, collaborate with the culinar team for menu execution, and analyze sales reports to drive strategic decisions that optimize restaurant performance.
Duties & Responsibilities
- Acting as an ambassador for the specialty outlets, demonstrating proficiency in their history and offerings.
- Supervising a designated station to maintain service standards at all times.
- Coaching, training, and developing the F&B service team to enhance food and beverage knowledge, ensure proper sequence of service delivery, and uphold our LIFE values.
- Ensuring smooth preparation of restaurant side-stations, mise-en-place, and table setups according to outlet and Fairmont standards.
- Continuously gathering guest feedback and reporting it to management.
- Collaborating closely with the kitchen, stewarding, and outlet cashiers/order takers for seamless operations.
- Maintaining proper appearance and grooming standards for assigned colleagues.
- Welcoming arriving guests and managing their seating in the absence of the Maître D’hôtel.
- Building and maintaining professional, friendly relationships with outlet patrons to ensure their well-being.
- Staying knowledgeable about the outlet’s menu, promotional activities, and relevant hotel information.
- Contributing to meet and maximize the monthly revenue budget for the outlet.
- Operating safely and in an environmentally friendly manner to protect the health and safety of guests and colleagues, while conserving the environment.
- Complying with hotel environmental, health, and safety policies and procedures.
- Professionally handling special dietary requirements, keeping the Kitchen Sous-chef and Manager informed.
- Reporting any issues within the outlet to Housekeeping, Engineering, or Security as appropriate.
- Managing rejected or corked food items professionally and reporting them to the Restaurant Outlets Manager.
- Addressing situations involving loud, intoxicated, or abusive guests appropriately.
- Assisting guests or colleagues who may feel unwell.
Qualifications
Qualifications
- Bachelor's degree in Hospitality Management, Hotel Management, Business Administration, or a related field.
- Minimum of 5 years of experience in Food & Beverage operations, including at least 2 years in a supervisory or managerial role.
- Previous experience in a luxury hotel or upscale restaurant is preferred.
- Strong leadership and team management skills.
- Excellent communication and guest service skills.
- Good knowledge of food safety, hygiene, and HACCP standards.
- Proficiency in Microsoft Office and restaurant POS systems.
- Fluent in English; Arabic is an advantage.
- Ability to work under pressure and manage multiple priorities.
- Strong organizational, problem-solving, and decision-making skills.
- Ability to work flexible shifts, including evenings, weekends, and public holidays.
Additional Information
Your Team and Work Environment:
In 1–2 sentences, introduce the team, hotel, or workplace in a way that reflects its culture.
Note: The description can be adjusted to meet specific local or legal requirements, such as work permits.
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our goal is to attract, hire, and develop diverse talent.
Reporting & Administration:
- Prepare and present sales reports, forecasts, and performance analysis to senior management.
- Track and manage sales leads and opportunities using CRM systems (e.g., Opera, Salesforce, Delphi).
- Ensure accurate records of all client interactions, leads, and bookings.
- Maintain up-to-date knowledge of market conditions, competitor offerings, and industry best practices.
Requirements:
- Education: Bachelor's degree in Hospitality, Business Administration, Marketing, or a related field. A Master’s degree or industry certifications (e.g., CHME, CMP) is a plus.
- Experience: Minimum of 5–7 years of experience in sales within the luxury hotel or hospitality industry, with a proven track record of achieving sales targets and managing key accounts.
- Skills:
- Exceptional sales and negotiation skills, particularly within the luxury market.
- Strong understanding of the hotel industry, including MICE and leisure segments.
- Proficiency in CRM systems, hotel sales software (e.g., Opera, Delphi), and Microsoft Office Suite.
- Fluent in English; additional languages are highly desirable.
- Ability to think strategically and creatively, with excellent problem-solving skills.
Key Competencies:
- Leadership: Ability to lead by example, providing guidance and support to the sales team.
- Client Focus: A deep commitment to delivering exceptional service and personalized experiences to high-end clientele.
- Communication: Strong interpersonal and communication skills to engage with clients and internal teams effectively.
- Time Management: Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines.
- Analytical Thinking: Ability to analyze market data and sales trends to make informed decisions and adjust strategies accordingly.
- Negotiation Skills: Proven ability to negotiate and close high-value deals while maintaining profitability for the hotel.
Working Conditions:
- Full-time position with flexibility for evening and weekend work, depending on client needs and industry events.
- Travel may be required to meet with clients or attend industry events.
- Ability to work under pressure and meet sales targets in a competitive environment.
Compensation:
- Competitive salary and commission structure based on performance.
- Benefits package may include healthcare, retirement plans, travel discounts, and other perks.
