- Full-Time
- Permanent
- RAFFLES
- Food & Beverage
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Raffles Makkah Palace, Makkah, Saudi Arabia
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REF19036T
F&B Server – Saudis Only
Region
Luxury & Lifestyle
Summary of Responsibilities:
Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:
- Demonstrates Fairmont’s Service Plus Standards in all interactions
- To report on duty punctually, in full uniform according to appearance and grooming standards
- To promote and maintain a positive working relationship at all times with all the Colleagues in Fairmont Makkah.
- To consistently offer professional, friendly and warm service
- To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Fairmont Hotels & Resorts
- To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to answer any Guest questions about menu items in an informative and helpful way
- To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
- To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
- To understand each service station and all side duties assigned to that station
- Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
- To understand how to operate all the equipment used in the outlet
- To fully understand and follow the hotel’s recycling program and procedures
- To actively participate in all health and safety procedures for Cascades and the entire hotel
- To follow all of safety and sanitation policies when handling food and beverage
- Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
- Follows Hotel’s telephone etiquette standards
- Follows Occupational Health & Safety regulations
- Reports suspicious people, parcels, and behaviors to Security
- Ensures adherence to Fairmont’s Code of Ethics
Qualifications:
- Minimum 1 years experience in F&B Operations in a luxury property preferred
- Strong interpersonal and problem solving abilities necessary
- Must be a highly organized person with strong planning skills
- Goal and results oriented
- Analytical skills, strength as a developer and a leader of others are essential
- International experience an asset
- Energetic, enthusiastic, self-motivated and a charismatic team player
- Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
- Proficient in the English language (verbal & written), second language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Must be flexible in terms of working hours.
Physical Aspects of Position:
Physical aspects of the position include but are not limited to the following:
- Constant standing and walking throughout shift
- Occasional lifting and carrying up to 20 lbs
- Occasional kneeling, pushing, pulling
Occasional ascending or descending ladders, stairs and ramps
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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