- Full-Time
- Permanent
- Food & Beverage
- ACCOR
__jobinformationwidget.freetext.LocationText__
Mercure Hyderabad KCP, Hyderabad, India
__jobinformationwidget.freetext.ExternalReference__
REF50379J
F&B - Executive
Region
MEA SPAC
- Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues
- Check that all Front Office employees report to work punctually and are well groomed before each of their shift
- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Communicate all log entries by Duty Managers to ensure that all issues and concerns raised are closed with thorough follow up actions
- Ensure the efficient and effective operation of the Front Office and that departmental standards and procedures set out are strictly adhered to
- Liaise with Reservations Department in a high house situation and recommend actions to be taken. Check on closed-out dates to ensure efforts are made to achieve 100% occupancy with the highest yield possible
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
- Liaise with Finance Department to ensure that credit procedures are properly carried out
- Analyze market trend, review rooming list and motivate Front Office employees to up-sell rooms with the view of achieving higher yield and increasing revenue
- Coordinate and monitor major group movements for meetings and conferences, and ensure that action plans cover all areas of operations handling
- Makes courtesy calls to VIPS, long stay and corporate guest to obtain feedback and pro-act to handle any lapses in service standards
- Handle all guest correspondences and ensure prompt follow-ups
- Manage daily room inventory and coordinate with Housekeeping to ensure requested rooms are cleaned according to arrival times
Team Management
- Interview, select and recruit Front Office employees
- Identify and develop team members with potential
- Conduct performance review with the team
- Constantly monitor team members’ appearance, attitude and degree of professionalism
- Prepare detailed induction programs for new employees
- Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
- Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
- Prepare payroll and gratuity reports
- Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication
Other Responsibilities
- Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
- Be well versed in hotel fire & life safety/emergency procedures
- Attend all briefings, meetings and trainings as assigned by management
- Report for duty on time wearing clean and complete uniform at all times
- Maintain a high standard of personal appearance and hygiene at all times
- Perform other reasonable duties assigned by the Management of the Hotel
- Diploma in Tourism & Hospitality Management
- Minimum 2 to 3 years of relevant experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Good working knowledge of MS Excel, Word, & PowerPoint
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US![](https://attraxmedia.azureedge.net/accor/accor-sofitel.jpeg)
Related jobs
Salary
Location
Fairmont Château Whistler, Whistler, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Temporary
Locations
Whistler
Job Category
Food & Beverage
Description
Deli Attendant / BaristaAs a Deli Attendant / Barista, your warm, personal attention and knowledge of our outstanding Food & Beverage offerings makes guests to our Portobello outlet feel unique and va
Reference
644598e1-f77c-449b-b327-9be5ed5c9f27
Expiry Date
01/01/0001
Salary
Location
Fairmont Royal York, Toronto, Canada
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Toronto
Job Category
Food & Beverage
Description
Reporting to the General Manager, Clockwork & Library Bar, the Bar Manager is responsible for the smooth operation of all food and beverage service including venues & functions. The Bar Manager is pre
Reference
bae8692d-29fa-4919-8de5-62816a28b975
Expiry Date
01/01/0001
Salary
Location
Hotel Maison Hamelin Paris - Handwritten Collection -Juin 24, Paris, France
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
HANDWRITTEN
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
Nous recherchons actuellement un Serveur Polyvalent pour rejoindre notre équipe dynamique. Le candidat retenu sera responsable de la mise en place du buffet du petit-déjeuner, du service à table des b
Reference
221bb902-af45-4ed0-86ca-57babf54d288
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Centre Bercy, Paris, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paris
Job Category
Food & Beverage
Description
Rejoignez l’équipe de la salle pour travailler au sein de nos différents points de vente et…Être le / la garant(e) de l’expérience client quelque soit le point de venteAssurer un accueil chaleureux et
Reference
3a8b57b9-6714-49e9-bc8e-1949a5797f44
Expiry Date
01/01/0001
Salary
Location
Pullman London St Pancras, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Permanent
Locations
London
Job Category
Food & Beverage
Description
About the Role: As our Bar & Restaurant Host, you'll be the first point of contact for our customers, ensuring they have an unforgettable experience. You will be in charge of managing our booking syst
Reference
ffab30e3-8342-48a7-8498-5d7270e7c3e3
Expiry Date
01/01/0001
Salary
Location
ibis Paulinia, Paulínia, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Paulínia
Job Category
Food & Beverage
Description
Atender e servir o cliente no bar e restaurante, conforme o estilo da marca. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de acordo com as práticas essenciais da área. Colocar
Reference
bca81d1d-381c-42dc-9347-e1f60fba56b5
Expiry Date
01/01/0001
Salary
Location
Not communicated, São José do Rio Preto, Brazil
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Food & Beverage
Description
Preparar e elaborar pratos, zelando pelas diretrizes de apresentação e segurança alimentar estabelecidas pela marca. Manter a cozinha em perfeitas condições, tanto físicas como de equipamentos e mater
Reference
c05af41b-3fc9-4271-9805-829dbfb4d17c
Expiry Date
01/01/0001
Salary
Location
Fairmont Château Laurier, Ottawa, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Ottawa
Job Category
Food & Beverage
Description
As the Supervisor of Venues & Outlets/Café Laurier, you will play a vital role in delivering exceptional guest experiences by overseeing daily operations, leading a dedicated team, and ensuring seamle
Reference
76e93261-4b5b-42d3-8540-696965e6d691
Expiry Date
01/01/0001
Salary
Location
ibis Sao Jose do Rio Preto, São José do Rio Preto, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brazil
Job Category
Food & Beverage
Description
Atender e servir o cliente no bar e restaurante, conforme o estilo da marca. Estimular as vendas, garantindo a qualidade dos produtos oferecidos, de acordo com as práticas essenciais da área. Colocar
Reference
1001428a-eb87-4717-a36b-f61c6ae7544a
Expiry Date
01/01/0001
Salary
Location
ibis Pune Viman Nagar, Pune, India
Experience Level
Executive
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Pune
Job Category
Food & Beverage
Description
Position Overview: Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, food & services and special needs and enquiries that guests may
Reference
4e52f708-052d-443d-abd0-27d7aada1eb7
Expiry Date
01/01/0001