F&B Attendant

Mercure Kuala Lumpur Trion, tallest Mercure hotel building in South East Asia, is strategically located at Trion@KL, an exciting mixed development with an urbanite attitude that radiates life, energy and endless opportunities. Featuring 228 impressive and tastefully designed rooms and suites on level 38 and upwards, with amazing view of Kuala Lumpur’s iconic skyline from the rooms.

Join our dynamic team as an F&B Attendant in the heart of Kuala Lumpur, Malaysia! We're seeking an enthusiastic and customer-focused individual to provide exceptional dining experiences for our guests. As an F&B Attendant, you'll play a crucial role in creating memorable moments and ensuring top-notch service in our establishment.

• Greet and serve customers in a friendly and professional manner
• Take accurate food and beverage orders, relaying them promptly to the kitchen or bar staff
• Serve meals and drinks to guests, ensuring order accuracy and timeliness
• Maintain cleanliness and organization of dining and service areas
• Assist in setting up dining rooms or banquet halls for various events
• Handle guest inquiries and concerns promptly and courteously
• Upsell menu items and promote daily specials to enhance guest experience
• Adhere to all safety and sanitation procedures
• Process payments and handle cash transactions accurately
• Operate and maintain point-of-sale systems efficiently
• Assist in inventory management and restocking supplies as needed
• Participate in team meetings and training programs to enhance skills and knowledge
• Collaborate with kitchen staff, housekeeping, and other departments to ensure seamless guest experiences
• Provide input on menu selections and customer preferences to help improve offerings

• High school diploma or equivalent
• Previous experience in a restaurant or hospitality setting preferred
• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and enthusiastic demeanor
• Proficiency in English; knowledge of other languages is a plus
• Ability to work efficiently in a fast-paced, high-pressure environment
• Solid understanding of food and beverage menus and basic culinary knowledge
• Skill in cash handling and operating point-of-sale systems
• Detail-oriented with a keen eye for cleanliness and organization
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Physical stamina to stand for extended periods and carry serving trays
• Basic math skills for handling financial transactions
• Ability to multitask and prioritize responsibilities effectively
• Team player with a collaborative attitude
• Willingness to learn and adapt to new procedures and technologies

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.