Company Description
Sofitel - Chic, Passionate, Indulged, Special. Experience the very best of modern luxury at Sofitel Auckland Viaduct Harbour. Here you can indulge in a decidedly chic encounter that combines the spirit of Aotearoa with the French Art de Vivre.
The unmistakable influence of fashion has imbued Sofitel with a couture approach to service, from the fine attention paid to the smallest detail, to the elaborate flourishes that enchant and delight guests. As proud “Ambassadors” of l’Art de Vivre around the world, we are committed to delivering hospitality excellence and heartfelt service, in a manner that is tailor-made to our guests
Job Description
We are seeking a proactive and detail-oriented Executive Assistant Manager (EAM) to join our Sofitel Auckland Viaduct Harbour team. This role is a dynamic and strategic leadership role responsible for the comprehensive oversight, strategic direction, and operational excellence of all departments within the hotel. The ideal candidate will be highly organised, creative, and experienced to effectively lead multiple disciplines across the hotel.
- You will balance exceptional service, brand standards, and specific productivity targets (e.g., room cleaning, F&B hygiene) with stringent cost efficiency across multiple, distinct hotel departments.
- Consistent building and developing of high-performing teams, managing performance, and optimising labour costs in an industry often challenged by staff turnover and skill shortages.
- Meticulous day-to-day operational oversight and strategic financial analysis (P&L, budgets, contracts) to drive overall hotel profitability.
- Consistent delivery in personalised, high-quality guest service and effectively resolving feedback across all operational touchpoints, meeting guest expectations.
- Key focus for this role is maximising F&B revenue through innovation, competitive sales, and meticulous cost/waste control, while adapting to market trends without compromising quality.
Qualifications
- Degree in Hotel and Restaurant Management, or related major is highly advantageous.
- 4 years’ experience within a managerial role within the Food & Beverage departments across a hotel or free-standing Food & Beverage operation.
- 2 years’ experience in a leadership role within other hotel departments including Rooms Division departments or a similar environment.
- Possess a strong background in Micros or other similar POS systems. Opera PMS exposure and user knowledge is preferred.
- Experience with forecasting, budgeting and Revenue Management principles.
- Previous exposure to being the main point of contact for a Hotel or Business Unit in the absence of the General Manager.
Additional Information
Why work for Sofitel & Accor?
Sofitel is a leading brand for Accor and sits within its sought-after Luxury division.
Accor is one of the largest global hospitality businesses, with over 5400 Hotels across 110+ countries, the career development opportunities are endless.
Benefits Your Way
- On-site we offer laundry services
- Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
- Daily staff meal provided while on duty
- Accor's Parental Leave Scheme
- Ongoing reward and recognition incentives in Accor anniversaries
- Opportunities for further development and worldwide career progression within Accor
