Descrizione dell'azienda
About Orient Express
Artisan of travel since 1883, Orient Express sublimates the art of travel with its luxury trains, hotels, and sailing yachts. The brand has just launched its first hotel, Orient Express La Minerva, in Rome – which will be followed by Orient Express Venezia at Palazzo Donà Giovannelli in 2026. The experience continues with the recent launch of La Dolce Vita Orient Express train, followed by Orient Express Corinthian in 2026, the first of two Orient Express Sailing Yachts, and finally, the return of L’Orient Express train to railways. Since 2022, Orient Express is part of Accor Group’s leading collection of luxury brands with a century-old legacy in the hotels and fine- dining sectors. In 2024, Accor and LVMH entered into a strategic partnership to accelerate the development of Orient Express. Follow the journey at @orientexpress on Instagram or visit the website at www.orient-express.com.
About Orient Express Palazzo Donà Giovannelli
Orient Express will open its second hotel in Italy at the exceptional Palazzo Donà Giovannelli in Venice, in partnership with the Italian luxury hotel group ARSENALE. Architect and interior designer Aline Amar d’Amman, alongside her studio Culture in Architecture, has been entrusted to design and decorate the space.
Venice, once the gateway to Constantinople and a mythical stop on the legendary Orient Express train – that opened its doors in 1919 with the completion of the Simplon tunnel linking Switzerland to Italy – will be the home of the second Orient Express hotel, set to open in 2026.
Descrizione del lavoro
Job Summary
L’Events Supervisor è responsabile della supervisione operativa degli eventi all’interno dell’hotel, assicurando che ogni funzione (meeting, conferenze, matrimoni, banchetti) venga eseguita secondo gli standard qualitativi della struttura. Conduce visite dell’hotel, coordina il team operativo e collabora con i vari reparti per garantire un’esperienza impeccabile per gli ospiti.
Key Responsibilities
- Supervisionare la preparazione, lo svolgimento e lo smontaggio degli eventi
- Coordinare il team di sala, banqueting e supporto durante gli eventi
- Garantire il rispetto degli standard di servizio e delle procedure dell’hotel
- Essere il punto di riferimento operativo per il cliente durante l’evento
- Gestire eventuali problematiche in modo rapido ed efficace
- Collaborare con cucina, housekeeping e front office per una perfetta esecuzione
- Redigere proposte evento, contratti, riepiloghi amministrativi, riepiloghi operativi, ordini di servizio per eventi e camera
- Ottimizzare le vendite tramite upselling
- Verificare allestimenti, mise en place e dettagli logistici
- Supportare il reparto vendite/events nella pianificazione operativa
- Monitorare tempi, qualità del servizio e soddisfazione del cliente
Qualifiche
Requirements
- Esperienza pregressa di almeno 2–3 anni in ruolo simile (hotel o eventi)
- Ottime capacità organizzative e di problem solving
- Leadership e capacità di gestione del team
- Eccellenti doti comunicative e orientamento al cliente
- Flessibilità oraria (inclusi weekend e festivi)
- Buona conoscenza della lingua inglese (altre lingue sono un plus)
- Conoscenza degli standard di servizio alberghiero
Preferred Qualifications
- Diploma o laurea in Hospitality Management o affini
- Esperienza in hotel 4* o 5*
- Conoscenza software di gestione eventi (es. Opera, Delphi, ecc.)
Key Skills
- Organizzazione e multitasking
- Problem solving
- Team leadership
- Attenzione ai dettagli
- Gestione dello stress
- Customer service excellence
Informazioni aggiuntive
• Supplementary health insurance in addition to the National Collective Labor Agreement, extended to family members as well.
• Meal vouchers (Restaurant Ticket).
• Annual leave.
• ALL – Heartist® Program: employee benefit card offering discounted rates at all ACCOR properties and partner locations worldwide.
• Training and development: opportunities to develop your talent and grow within the property and at an international level.
Commitment to Diversity and Inclusion: we are an inclusive company and our goal is to attract, select, and promote diverse talents.
