Description de l'entreprise
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
We partner with many business actors and stakeholders, which opens career opportunities in many areas, directly or indirectly linked to the properties' activity.
Description du poste
Job Summary
The Boutique / Retail Shop Sales Agent is responsible for welcoming guests, advising them on products, and driving sales while ensuring a high-quality customer experience within the boutique.
Key Responsibilities
1. Guest Reception & Service
- Provide a warm and professional welcome to all guests
- Identify customer needs and assist them throughout their purchasing journey
- Ensure a smooth and pleasant customer experience
2. Sales & Advisory
- Advise customers and promote boutique products
- Drive sales by offering tailored recommendations
- Build customer loyalty through excellent service
3. Boutique Operations
- Maintain the cleanliness and organization of the sales area
- Support product display and visual merchandising
- Handle cashiering and payment transactions
4. Product Knowledge
- Develop strong knowledge of products and collections
- Provide accurate and relevant information to customers
5. Standards & Quality
- Follow company procedures and service standards
- Ensure consistent service quality at all times
Qualifications
Education
- High school diploma or degree in Sales, Business, Hospitality, or a related field
Experience
- 1–2+ years of experience in retail, boutique, or hospitality
- Experience in a premium or luxury environment is a plus
Skills
- Strong customer service and sales skills
- Good communication and interpersonal abilities
- Ability to advise and influence customer decisions
- Attention to detail and presentation
- Basic cashiering and sales handling knowledge
- Fluency in French & English
Key Competencies
- Customer-focused mindset
- Sales-driven attitude
- Strong sense of service and presentation
- Team spirit and adaptability
- Professionalism and reliability
Working Environment
- Dynamic boutique environment within a premium setting
- Direct interaction with a diverse and international clientele
- Fast-paced and service-oriented atmosphere
Informations supplémentaires
Independant Boutique / Retail Shop located at Sofitel Royal Bay Resort Agadir
