Company Description
Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.
Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.
At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.
Job Description
- Plans and delivers luxury social events from initial consultation through execution and post-event follow-up, including proposals, contracts, timelines, floor plans, and Banquet Event Orders.
- Handles the client experience by acting as the main point of contact, personalizing events, accommodating cultural and dietary needs, and handling special requests or service recovery professionally.
- Coordinates with hotel departments and external suppliers to execute menus, décor, entertainment, accommodation, transportation, technical requirements, setup, service, and breakdown.
- Drives revenue and ensure compliance by maximizing upselling opportunities, monitoring budgets and billing, maintaining brand and safety standards, and developing repeat and referral business.
Qualifications
- Graduate of a degree in Hospitality Management or any related field is an advantage.
- Minimum of five (5) years experience in events at a similar capacity in a luxury hotel is an asset.
- Strong leadership skills to motivate, train and supervise a team of employees.
- Experience with Opera and Microsoft Office applications.
