Event Sales & Services Coordinator

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Reporting to the Assistant Director of Event Sales & Services, the Coordinator is responsible for coordinating and assisting in the daily operations of the Event Sales & Services Team and provides direct administrative support and assistance to Event Directors, Service Managers & Sales Managers. Responsibilities include:

• Telephones - Assist with answering telephones within 3 rings for the Sales and Marketing Office and directing calls appropriately.
• Leads - Assist Sales and Events team by monitoring all lead sources and distribute leads to appropriate Sales and/or Event Sales/Services Manager based on deployment.
• Other reports as needed specifically tasked with full knowledge of Opera Cloud system and running of reports
• Site Tours - On the day of a scheduled site visit, the coordinator must pick up site keys from the security desk, check assigned guestrooms to ensure that they have been turned over and present well, check all public/meeting space for any trash or out of place items and ensure all the lights are on. Should a manager require, site gifts should be put together for the client by the coordinator to be presented during the site by the seller
• Meet and greet appointments in the lobby as necessary and transition to the correct seller.
• Amenities - Process amenity requests in Royal Service and assure note card from Manager is brought to IRD
• Send initial welcome message to incoming clients.  Monitor messaging throughout the day to alert Event Sales/Services Manager as needed to client needs/requests.
• Assist in maintaining an accurate client data base in Opera Cloud and adherence to all Accor and Fairmont Austin standards.
• Provide administrative support to the Sales and Events Team including but not limited to - merging letters of agreement, expense reports, distribution of all event orders and resumes among other administrative needs.   
• Complete Month End Reports for Director’s review and approval including backlog, activity report and all other duties assigned
• Manage inventory of office supplies and process purchase orders as directed

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Paid time off
• Medical, Dental and Vision Insurance, 401K
• Complimentary shift meal 
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
   

Your experience and skills include:

• Excellent interpersonal and communication skills
• Ability to prioritize work in an environment with multiple interests
• Ability to handle complex and confidential information with discretion
• Competency using a variety of computer softwares such as Opera, Social tables and excel is preferred.

Your team and working environment:

Austin's hottest luxury property, Fairmont Austin, offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Fairmont Austin is proud to be an Equal Opportunity Employer.