Event Manager

Company Description

Fairmont Waterfront redefines hospitality with Pure Coastal Luxury. Our award-winning hotel, nestled on Vancouver's stunning waterfront, is consistently celebrated by top publications like Conde Naste Traveler and recognized as a Great Place to Work® Canada for a second consecutive year. We are Industry leaders in sustainability & embody our commitment to our community, featuring Vancouver's first green roof & rooftop apiary. 

Our Culture is strongly rooted in diversity, inclusion, professional growth and development - over 60% of promotions are from within. We are committed to empowering ambitious individuals to thrive. If you're a visionary who shares our values and passion for excellence, join us to help shape the future of luxury hospitality.  

Why work at Fairmont Waterfront?

• Sustainability and community commitment  - recognized with 5 Green Leaves Certification rating from Green Key Global since 2011
• Empowering Women in Leadership - More than 50% of leadership team including Executive Level, are women
• Celebrating Diversity - our team represents over 60+ countries, fostering an inclusive and global community
• Strong Culture of Belonging for the 2SLGBTQIA+ community providing year-round support, including gender inclusive change rooms
• Generous perks - Enjoy discounted rates at over 5,500 Accor hotels worldwide through our Colleague Travel Discount Program* food & beverage discounts, transit reimbursement program for Trans Link monthly passes, subsidized meal during your shift through our colleague dining program
• Comprehensive Benefits - through our Benefit Plan* including medical, dental and vision coverage, Pension Plan, and more!
• Dining Discounts - Get 50% off at our dining establishments in Vancouver, Victoria and Whistler through our Food & Beverage Discount Program
• Exclusive Experiences - One free stay through our Be Our Guest Program
• Competitive annual salary commensurate with experience, ranging from $70,000 to $80,000

*full-time and part-time status colleagues

SUMMARY OF RESPONSIBILITIES:

• Lead, enhance and implement Fairmont’s Service Culture and standards
• acts as a role model for exceptional performance.
• Provides direction and guidance to the Event Supervisors assisting in the development of their leadership skills. This includes decision making skills, anticipation, performance management, forward planning, process mapping, analysis, sense of urgency and ownership.
• Pro-actively analyzes procedures, policies, systems and processes of operation and streamlines where necessary.
• Ensures the financial success of the department by monitoring labour productivity, scheduling, revenue generation, forecasting and cost control.
• Ensures all financial reporting is maintained and accurate (billing, payroll, etc.)
• Foster relationships with Conference Services, Culinary, Stewarding and other Departments to ensure that a common vision is shared and our customer's expectations are exceeded. 
• Ensure that all equipment, fixtures, and furniture of the department are kept in good supply and in the best shape possible.
• Actively ensure departmental adoption of a safety culture by developing and monitoring the process of Health & Safety standards.
• Maintains a high level of knowledge towards the latest food, beer, wine and cocktail trends.
• Ensure departmental participation in all hotel-wide environmental initiatives, and to develop departmental specific environmental initiatives.
• Achieve or exceed all targeted objectives as it relates to our pillars
• Develop strong interpersonal relationships with our Regular Meeting Planners and visiting Planners/Conveners.
• Actively involved in recruiting/interviewing, training and mentoring new colleagues.
• Creates learning and development opportunities for colleagues that support operational excellence and exceptional guest service.
• Responsible for attending, leadership meetings, daily BEO meetings, pre-convention, guest satisfaction focus and other meetings as required.
• Align and deliver corporate F&B vision. In addition, work with clients, colleagues, to create new unique and personalized experiences for all local and conference guests.
• Recognizes and celebrates the successes of individuals and the team as a whole.
• Supports colleague empowerment to make their own decisions within defined parameters; encouraging independent decision thinking and ownership of work.
• Demonstrates a high involvement in the operation, on the floor, in order to initiate ideas, respond to concerns and maximize team success.
• Other duties as assigned.

• At least 3-4 years of progressive management experience in Event Operations, Catering, Food & Beverage or Convention Services in a hotel or related field required.
• Prior experience in scheduling and payroll for large teams.
• Post secondary degree or diploma in hospitality or a related discipline.
• Proven leadership and management skills.
• Proven ability to multitask in a fast paced environment.
• Excellent communication skills, both written and verbal.
• Self-motivated, well organized and a strong team player.
• Proven ability to recognize and correct guest service issues through an established presence on the event floor.
• Experience managing a budget with a proven ability to manage labour productivity effectively.
• Working knowledge of Microsoft Office Suite, Sales & Catering Opera, & Silverware (POS)
• Completion of Level 1 or 2 First Aid course is an asset.

Canadian work authorization.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS