Restaurant Manager - Tran Dynasty - Vietnamese only

Tran Dynasty blends the heritage of Vietnam’s Tran era with the bold creativity of today. Traditional architecture meets modern art, setting the stage for refined Vietnamese cuisine and immersive design. From open-kitchen theatrics to private dining rooms filled with curated local artworks, every detail is crafted to inspire.

With personalized rituals, thoughtful service, and a vibrant bar, it’s more than a meal - it’s a cultural journey that celebrates the beauty of tradition and the spirit of innovation.

We are seeking a Restaurant Manager who reflects this same harmony of tradition and innovation - a charismatic and hands-on leader with emotional intelligence and a genuine passion for heartfelt hospitality. As the guardian of the Tran Dynasty experience, you will orchestrate each moment with intention, guiding the team to deliver refined service, dynamic energy by day, and an intimate, glowing ambiance by night. Through thoughtful leadership and an eye for detail, you will help transform every visit into a memorable cultural journey.

Responsibilities

Business Performance

• Responsible and accountable for outlet’s profitability and revenue generation
• Plan for outlet budget and review forecast on revenue and expenditure on monthly basic
• Analyze and submit month-end reports and identify deviation from business plan goals
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the outlet
• Plan, implement and measure profit enhancement programs by working with the Kitchen, Sales & Marketing Department. Prepare & submit post-mortem promotion report to F&B Director upon completion of promotion
• Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget

Outlet Operation

• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
• Conduct departmental daily briefings to ensure that all pertinent information is well received by team members
• Supervise team members to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards
• Build a good relationship with guests or regular patrons. Try to remember individual patron’s names and their preferences to extend a personalized service
• Handle all administration work pertaining to cashier/ bar operation requirement and company’s policies
• Maintain department communication logbook and updated notice board
• To be responsible for asset management of all outlet property and facilities, and to conduct a regular preventative maintenance inspection.
• Check the outlet/back of the house cleanliness to ensure that it is in compliant with F&B sanitation and hygiene rules and regulations
• Maintain complete knowledge of all food & beverage services, contents & preparation methods, outlets and hotel services/features
• Ensure that health, safety and security procedures are in place in the outlet
• Attend all briefings, meetings and trainings as assigned by management
• Assist other food & beverage outlets with their operations during peak times or when required

Team Management

• Interview, select and recruit outlet employees
• Identify and develop team members with potential
• Conduct performance review with the team
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication

Knowledge and Experience

• Diploma in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills

Opening for Vietnamese only