- Part-Time
- Internship
- Rooms
- ACCOR
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Mercure Guarulhos Aeroporto, Guarulhos, Brazil
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REF77784M
ESTAGIARIO(A) DE RECEPÇÃO
Region
Americas
Accor é um dos maiores grupos hoteleiros do mundo, com sede na França. Fundada em 1967, a empresa atua em mais de 110 países, com uma rede de mais de 5.000 hotéis, além de marcas de luxo, premium, midscale e econômicas.
PRINCIPAIS ATRIBUIÇÕES E RESPONSABILIDADES
- Recepcionar hóspedes/clientes no balcão ou por telefone, identificando-os e prestando informações e esclarecimentos diversos (reservas, confirmação de passagem aérea, endereços/fones de locais, reclamações etc.), sob orientação.
- Realizar o check-in dos hóspedes, providenciando o preenchimento de ficha, procedendo à entrega das chaves e encaminhando-os aos respectivos apartamentos, sob orientação.
- Realizar o check-out dos hóspedes, executando o fechamento das faturas, recebendo os pagamentos, bem como montando/organizando os respectivos processos, sob orientação.
- Realizar atendimento telefônico, seguindo os padrões da rede e da unidade.
- Respeitar os procedimentos de recepção, bem como preparar os processos e procedimentos de “Auto-Controle”, sendo orientado em situações de dúvidas.
- Efetuar lançamentos nas contas dos hóspedes, oriundas dos diversos pontos de venda.
- Manter o arquivo da área devidamente organizado.
- Apoiar o mensageiro ou substituí-lo em suas ausências, recepcionando os clientes, entregando documentos, zelando pelas bagagens e pela organização da recepção.
- Executar outras atribuições correlatas de acordo com a necessidade da área.
Requisitos:
Estar cursando superior em Hotelaria e Turismo, Administração ou áreas correlatas
Desejável conhecimento em inglês
Facilidade com informática (pacote Office e sistemas de gestão)
COMPETÊNCIAS REQUERIDAS
Criatividade, Solução de Problemas, Contribuição para resultados ,Prazer em Servir, Flexibilidade, Comprometimento, Dinamismo, Trabalho em Equipe, Organização, Comunicação.
Bolsa Auxilio.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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