EN - Reservation Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Mercure Kuala Lumpur Glenmarie is seeking an experienced Reservation Agent to join our dynamic team in Shah Alam, Selangor. As a Hotel Duty Manager, you will play a crucial role in overseeing the smooth and efficient operation of the hotel, ensuring an exceptional guest experience. This full-time position will have you leading the front office and guest services team, while also contributing to the overall strategic direction of the hotel.

• Consistently provide exceptional, friendly, and engaging service to all guests and clients who call or email.

• Handle incoming reservations via phone, email, and online booking platforms accurately.

• Book individual and group reservations, enter rooming lists, and update information in the system.

• Recommend property facilities, assist with guest information, and address special requests.

• Maximize revenue through up-selling and promoting hotel products and services.

• Maintain accurate records of reservations, updates, and administrative documentation.

• Communicate with the Sales team regarding group bookings and special requests.

• Coordinate with Front Office and other departments to ensure seamless guest experiences.

• Fresh graduates are welcome

• Strong communication and customer service skills

• Positive attitude, detail-oriented, and able to multitask

• Flexible to work shifts, weekends, and public holidays

• Good command of English; additional languages and reservation system knowledge are a plus

• Employee benefit card offering discounted rates at Accor properties worldwide

• Opportunity to develop your talent and grow within the property and across the world