- Full-Time
- Permanent
- FAIRMONT
- Sales & Marketing
__jobinformationwidget.freetext.LocationText__
Fairmont Baku - Flame Towers, Baku, Azerbaijan
__jobinformationwidget.freetext.ExternalReference__
REF15501O
EN - Reservation Agent
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Reservations Agent
You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
- Responding to all Room Reservation, Rate Offering and Hotel Information inquiries promptly and professionally via telephone, fax and/or E-mail
-Providing engaging Guest Service that follows departmental and brand standards outlined by Fairmont Hotel. (LQA audit)
- Reserving hotel accommodations for guests in the Leisure, Business Travel, Convention/Association, Corporate Meetings and Wholesale (FIT & IMM) market segments
-Accurately recording all required reservation information in the Central Reservations System (RASAWEB) and/or the Property Management System (Property Manager)
- Reviewing and update reservations interfacing between the CRS and PMS
- Ensuring reservation confirmations are issued promptly and accurately
- Monitoring and reviewing Waitlisted Reservations to help maximize Room Revenues
- To monitor and track special promotions and communicate information to various operational departments
- To ensure all reports and confirmation letters are filed on a daily basis
- Attend weekly Reservations department meetings, daily meetings and trainings;
- To immediately inform the direct supervisor about the problems or questions that have arisen so that they can be resolved in a timely manner;
- To comply with the requirements for appearance (grooming) provided by the rules;
- Understand and adhere to all departmental guidelines and policies;
- To report any technical problems and necessary needs in the work process immediately to the direct manager;
- To perform other tasks determined by the direct manager;
- To assist the work of other employees of the department;
- Prepare and submit all reports directly to the manager during the period of duty;
Your experience and skills include:
- Higher education
- Experience in the relevant position (preferred)
- Computer literate in Microsoft Window applications and relevant computer applications required
- Excellent communication skills, both written and verbal required
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Must posses Professional téléphone étiquette and have an excellent command of the English, Azerbaijani, Russian langages
- Strong team player who can work independently in a fast paced environment
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
Related jobs
Salary
Location
, Pa Tong, Thailand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
Thailand
Job Category
Sales & Marketing
Description
Key Responsibilities include: • Developing relationships with travel agents and tour operators • Identifying and converting new business opportunities • Executing and renewing wholesale contracts
Reference
2d541f46-5c04-4127-aafd-e8ee818df1b8
Expiry Date
01/01/0001
Salary
Location
Novotel London Waterloo, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Permanent
Locations
London
Job Category
Sales & Marketing
Description
Our mission at Novotel London Waterloo is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have som
Reference
bd85fad8-517c-4010-95ec-baba020df2a2
Expiry Date
01/01/0001
Salary
Location
Mama Shelter Zurich (Opening July 2025), Zürich, Switzerland
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MAMA SHELTER
Job type
Permanent
Locations
Zürich
Job Category
Sales & Marketing
Description
Would you like to participate to the opening of our new Mama Shelter in Zürich?]THE MISSION? At Mama, companies get things done while having fun! 🎉 We offer them a unique event experience 🎈 and you
Reference
ef227ab9-ae80-4d2e-80f3-3bf4cd78a89a
Expiry Date
01/01/0001
Salary
Location
Sofitel Quiberon Thalassa sea & spa, Quiberon, France
Experience Level
Student
Job Schedule
Full-Time
Brands
SOFITEL
Job type
Internship
Locations
France
Job Category
Sales & Marketing
Description
Vous souhaitez une expérience enrichissante en Communication dans un établissement haut de gamme situé dans un cadre incroyable ? Nous proposons un stage d'Assistant(e) communication / Community Manag
Reference
c3bbd439-79c7-4e25-819d-590ef928e5b0
Expiry Date
01/01/0001
Salary
Location
Fairmont Le Manoir Richelieu, La Malbaie, Canada
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
La Malbaie
Job Category
Sales & Marketing
Description
Création et diffusion de contenu : Concevoir des contenus écrits et visuels alignés avec l’image du Manoir, et les diffuser sur le web, les réseaux sociaux, les supports imprimés et lors d’événements,
Reference
98a34597-3057-420b-9b6b-3eb85422ab2f
Expiry Date
01/01/0001
Salary
Location
Sofitel Shahd Al Madinah, Madinah, Saudi Arabia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Madinah
Job Category
Sales & Marketing
Description
Consistently offer professional, friendly, and engaging serviceSupport the Reservations Manager in leading and managing all aspects of the Reservations department and ensure all service standards are
Reference
e03f38b5-f910-4d82-9489-cd8fb50818ed
Expiry Date
01/01/0001
Salary
Location
Cape Grace, A Fairmont Managed Hotel, Cape Town, South Africa
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Cape Town
Job Category
Sales & Marketing
Description
Purpose of the job Together with the Marketing Manager, assisting in developing, implementing and executing a Digital Marketing Strategy for the Hotel and working with all relevant stakeholders to en
Reference
db6dfe25-ba01-4bda-a0a5-44b99e961c95
Expiry Date
01/01/0001
Salary
Location
Raffles Maldives Meradhoo Resort, Malé, Maldives
Experience Level
Director
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Malé
Job Category
Sales & Marketing
Description
As Director of Sales & Marketing, your key responsibilities are to architect and steer hotel sales and marketing strategies into a new era of growth and innovation. This senior role demands a blend of
Reference
70e09dd9-342e-4672-8602-62daf1ad6a7d
Expiry Date
01/01/0001
Salary
Location
São Paulo, Brazil
Experience Level
Executive
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
São Paulo
Job Category
Sales & Marketing
Description
Objetivo do cargoAtuar na execução das estratégias de marketing digital voltadas para os canais diretos e para o marketing de relacionamento, seguindo o calendário de ações definido. Isso inclui a imp
Reference
7059ccc9-08a7-4d43-b849-1d9218d41b76
Expiry Date
01/01/0001
Salary
Location
Pullman Paris Tour Eiffel, Paris, France
Experience Level
Student
Job Schedule
Full-Time
Brands
PULLMAN
Job type
Internship
Locations
Paris
Job Category
Sales & Marketing
Description
Technique métier et relation client :Est responsable de la satisfaction du client dès la signature du contrat de vente de l'évènement jusqu'à la fin de la prestation.Coordonne les services impliqués d
Reference
48c69906-5a0a-46c4-b35d-47b3a1974fec
Expiry Date
01/01/0001