- Full-Time
- Permanent
- MOVENPICK
- Rooms
__jobinformationwidget.freetext.LocationText__
Mövenpick Resort Phan Thiet, Phan Thiet, Vietnam
__jobinformationwidget.freetext.ExternalReference__
REF52491L
Duty Manager/ Quản lý Trực ca
Region
MEA SPAC
•Mövenpick Resort Phan Thiet is located in a prime location on Hon Gio street, Phan Thiet city, Binh Thuan province. The resort is located near the romantic beach, with a long stretch of fine white sand and emerald green sea water, bringing visitors beautiful natural scenery and fresh, cool atmosphere.
Front Office Operation
• Conduct daily briefings and ensure that all pertinent information is well received by team members
• Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
• Review, analyze and suggest improvement of work flow and standards at the Front Desk
• Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
• Communicate with Front Office Manager on all matters regarding guest services & hotel operations
• Ensure documentation of all guest related issues using the logbook
• Sign media and supervise shift handover procedures
• Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
• Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently
• Assist Guest Relations in greeting, rooming, and sending off guests
• Inspect front of house and back of house regularly for cleanliness and orderliness
• Ensure that front line staff complies with marketing techniques and maximizes sales
• Check billing instructions, monitor guest credit and act upon any discrepancies
• Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates
• Ensures the Safety, Security and Loss Control policies and procedures are compiled with at the lobby and driveway. Handle and manage hotel emergencies.
• Conduct Night Audit Process for hotel
• Provide department orientation and training of the hotel service standards, procedures and programs
• Constantly monitor team members’ appearance, attitude and degree of professionalism
• Motivate and provides a work environment which brings out the best in team members
• Maintain complete knowledge of all food & beverage services, outlets and hotel services/features. Be knowledgeable of ALL enrollment, ALL Points
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel
Knowledge and Experience
• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint
Competencies
• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN USRelated jobs
Salary
Location
Makkah Clock Royal Tower A Fairmont Hotel, Makkah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
• Greet arriving guests and retrieve their luggage • Escort guests to their rooms, explain the room facilities, and sell the hotel’s various outlets (restaurant, spa) • Deliver luggage, messages, fa
Reference
2b9fbfa6-695c-4fc3-aa67-9ce99dd793b4
Expiry Date
01/01/0001
Salary
Location
Fairmont Amman, Amman, Jordan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Amman
Job Category
Rooms
Description
Assist guests with all inquiries, both hotel and non-hotel relatedConduct and attend effective shift briefings to ensure hotel activities and operational requirements are knownMaintain good relationsh
Reference
d346ea11-6765-4491-91d4-e777409f3244
Expiry Date
01/01/0001
Salary
Location
Makkah Clock Royal Tower A Fairmont Hotel, Makkah, Saudi Arabia
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Makkah
Job Category
Rooms
Description
Reporting to Laundry Supervisor, responsibilities and essential job functions include but are not limited to the following: Check work you are processing for cleanliness.Provide a friendly and efficie
Reference
f420ae48-6354-47b2-b277-3b8949fea3ab
Expiry Date
01/01/0001
Salary
Location
Fairmont Amman, Amman, Jordan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Amman
Job Category
Rooms
Description
Consistently offer professional, friendly and engaging service Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Engage in conversation with first time v
Reference
8f4d2301-59db-4e92-ad01-6421f2590788
Expiry Date
01/01/0001
Salary
Location
Fairmont Amman, Amman, Jordan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Amman
Job Category
Rooms
Description
Lead and inspire the Concierge team to deliver exceptional, personalised guest service.Supervise front-drive operations, coordinating with other departments where necessary.Engage with guests during p
Reference
fcfefa69-b00a-4b74-a0cf-ada0fbe8d11c
Expiry Date
01/01/0001
Salary
Location
Movenpick Resort Al Marjan Island, Ras Al-Khaimah, United Arab Emirates
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
MOVENPICK
Job type
Permanent
Locations
Ras Al-Khaimah
Job Category
Rooms
Description
Front Office Supervisor Passionate about guest interaction, front office? As a Supervisor, you will lead your team to create unforgettable guest experiences for our guests.What is in it for you:Emp
Reference
fcf83296-c9d6-4b1f-b236-d0ec044a4f7a
Expiry Date
01/01/0001
Salary
Location
Fairmont Amman, Amman, Jordan
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Amman
Job Category
Rooms
Description
What you will be doing?Assist the Front Office team in preparing for daily arrivals in terms of room allocation and checks traces for any special requests of the guests.Deal effectively with any guest
Reference
1aa3915e-2658-4745-a895-5f10db38d822
Expiry Date
01/01/0001
Salary
Location
Novotel Kochi Infopark, Kochi, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Kochi
Job Category
Rooms
Description
Guest Service Associate-Housekeeping You are at the heart of the hotel! As a Housekeeping Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfo
Reference
5196d90b-5ca4-40fc-bda8-638b7753223a
Expiry Date
01/01/0001
Salary
Location
Mercure Gold Hotel Al Mina Road Dubai, Dubai, United Arab Emirates
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Dubai
Job Category
Rooms
Description
Job DescriptionClean and supply all assigned areas according to standards set by the HotelOrganize, restore and restock guest rooms or other areas of the hotel according to established standardsFollow
Reference
fe4344cc-5c03-4528-b821-ada6af05967a
Expiry Date
01/01/0001
Salary
Location
ibis Nashik, Nashik, India
Experience Level
Associate
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Nashik
Job Category
Rooms
Description
Position Overview: Responsible for maintaining high quality of guest services primarily in the areas of arrivals, departures, rooming, and special needs and enquiry’s that guests may have during the
Reference
97621dee-eb76-4aef-b4cb-0fd390cc8627
Expiry Date
01/01/0001