Duty Manager (Night)

Ibis Styles Bangkok Ratchada

Welcome to the vibrant world of ibis Styles Bangkok Ratchada, where every moment is an adventure waiting to unfold. Nestled alongside the bustling Huai Khwang MRT subway station, Exit 2, our hotel serves as your gateway to the pulsating heart of Bangkok’s dynamic landscape.

Step into a realm of boundless exploration, where the iconic landmarks of Sukhumvit, Silom, Ratchaprasong, Yaowarat, and the enchanting Chatuchak Weekend Market beckon just moments away. Set amidst the thriving nexus of commerce and culture on Ratchadaphisek Road, our hotel embodies the essence of modernity intertwined with timeless charm, offering a haven for travelers seeking unparalleled experiences.

At ibis Styles Bangkok Ratchada, every detail is meticulously crafted to elevate your stay to new heights. From our thoughtfully designed accommodations featuring 266 rooms ranging from cozy Standard retreats to spacious Family suites, to our exquisite dining options that tantalize the taste buds at “Streats Café” and “Streats Bar,” located on the 1st floor, we strive to exceed your expectations at every turn.

Ascend to the pinnacle of relaxation and revelry at our “212 Rooftop Bar” on the 5th floor, where panoramic vistas of the city skyline provide the perfect backdrop for unforgettable moments. Lose yourself in the rhythm of Bangkok’s vibrant energy, bask in the warm embrace of our hospitality, and discover a world of endless possibilities at ibis Styles Bangkok Ratchada.

Embrace the allure of discovery, embark on a journey of exploration, and let us be your guide as you uncover the wonders of Bangkok in style. Welcome to a place where every stay is a story waiting to be written, where memories are made, and dreams take flight. Welcome to ibis Styles Bangkok Ratchada – your home away from home in the heart of the city.

The Duty Manager plays a key role in ensuring the smooth operation of the hotel, overseeing all departments during their shift, and maintaining the highest level of guest satisfaction. This role requires strong leadership, problem-solving skills, and a proactive approach to handling guest requests and operational challenges.

Key Responsibilities:

Guest Experience & Service Excellence:

• Act as the main point of contact for VIP guests and ensure their needs are met.
• Handle guest concerns and complaints promptly, ensuring a positive resolution.
• Monitor guest feedback and work with relevant departments to enhance service quality.
• Conduct lobby duty to ensure a welcoming atmosphere and engage with guests.

Operations & Leadership:

• Oversee the daily hotel operations, ensuring smooth coordination between departments.
• Support and assist Front Office, Housekeeping, and other operational teams as needed.
• Conduct regular hotel inspections to maintain cleanliness, safety, and brand standards.
• Ensure compliance with hotel policies, health & safety regulations, and security protocols.

Crisis Management & Problem Resolution:

• Take charge in emergency situations, following hotel crisis management protocols.
• Liaise with security, engineering, and other departments to handle urgent incidents.
• Ensure accurate reporting and documentation of incidents and guest concerns.

Financial & Administrative Responsibilities:

• Monitor room inventory, rate management, and ensure revenue optimization.
• Assist in handling financial transactions, credit approvals, and billing inquiries.
• Prepare daily reports and handover notes for management.

Qualifications & Experience:

• Bachelor’s degree in Hospitality Management or a related field.
• Minimum 3–5 years of experience in a Front Office or Duty Manager role within a luxury hotel.
• Strong leadership and decision-making skills.
• Excellent problem-solving abilities and ability to handle high-pressure situations.
• Proficiency in hotel PMS (Opera or similar) and Microsoft Office.
• Fluency in English; additional languages are an advantage.

- Employee benefit card offering discounted rates at Accor hotels worldwide.

- Develop your talent through Accor’s learning programs.

- Opportunity to grow within your property and across the world!

- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.