Duty Manager (M/F/NB)

JO&JOE is a brand created in 2017. Our ‘open houses’ combine the comfort of a hotel with the friendliness of a youth hostel. Caring, colourful, open living spaces. Ideally located in international cities, our hostels offer an experience for travellers AND locals (rooftops, restaurants, bars, events, designer rooms at affordable prices). Each JO&JOE is unique, with a community rooted in neighbourhood life. We believe that travelling is not about affordability, but about being open-minded and wanting to meet new people. We're just waiting for you.

JO&JOE is opening its new hostel in Auckland! And is looking for its next Front Office Duty Manager.  
Come and write a page in the history of JO&JOE, by being part of the opening team! The Duty Manager will ensure our guests are warmly welcomed, smoothly and quickly, withing our Open House.

Why you?

None of these missions will scare you: 

Mission 1: Welcome and assist each guest with personalised attention, from check-in to check-out. 👋

Mission 2: Supervise and coach the reception team 📋 to ensure smooth and impeccable service.

Mission 3: Manage the cash registers, verify accounts, and ensure proper handling of payments. 💰

Mission 4: Handle guest requests and complaints professionally and responsively. 🎯

Mission 5: Actively promote the hotel’s services 🛍️: shop, restaurant, events… it all passes through your hands.

Mission 6: Ensure communication between the team and management 🔄 by reporting all essential information.

Mission 7: Be the 'yes' person, no challenge is too big or small. 🤝

Mission 8: Be the guarantor of a flawless customer experience ✨ at all times of the day.

Because you’ve got it in you:

• An impeccable sense of welcome and customer service.
• A natural ability to lead and motivate a team.
• Flawless organisation and excellent priority management.
• Smooth and effective communication in all circumstances.
• A desire to learn and develop.

YOUR LITTLE EXTRAS ARE:

• Level of studies: Diploma or Bachelor in Hospitality/Hotel Management.
• Field of study: Hospitality or Tourism.
• Professional experience: 2 years minimum.
• Languages required: English.

We're sure you know the song:

1. First verse: We'll schedule an initial phone call with our Recruitment team if your application fits our beat.
2. Chorus: After a successful phone interview, your future boss and the JO&JOE Recruitment Team, give you an appointment! Be strong!
3. Last verse: Naturally, you'll hear back from us whether it's 👎 or 👍.

JO&JOE Benefits:

• Staff meal while on shift
• Uniform provided and laundered
• International accommodation and retail discounts across varying Ennismore & Accor Hotels properties
• Family & Friends Hotel Discounts
• Opportunities for further development and worldwide career progression within Ennismore/ Accor
• Annual reward of a free night's accommodation at the hotel and additional perks!

Our Commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.