1. Full-Time
  2. Permanent
  3. SOFITEL
  4. Rooms

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Sofitel Tamuda Bay Beach and Spa, M'diq, Morocco

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REF114998B

Duty Manager

Region

Luxury & Lifestyle


Description du poste

Le Sofitel Tamuda Bay Beach & Spa recrute un(e) Duty Manager.
Vous serez chargé(e) de superviser les opérations de l’hôtel durant votre shift, d’assurer la coordination entre les différents départements et de veiller à la satisfaction et au confort de nos clients.

Principales responsabilités

  • Superviser les opérations de l’hôtel pendant son shift.
  • Coordonner les différents départements.
  • Assurer la prise en charge des demandes et réclamations clients.
  • Veiller au respect des standards de service.
  • Prendre les décisions opérationnelles nécessaires.
  • Assurer le suivi des situations particulières et incidents.
  • Garantir la sécurité et le confort des clients.
  • Assurer la communication avec la Direction.
  • Préparer et transmettre les rapports de passation.

Profil recherché

  • Formation en hôtellerie ou management hôtelier.
  • Expérience confirmée dans un poste opérationnel en hôtellerie.
  • Excellent sens du service et du leadership.
  • Bonne capacité de décision et de gestion des situations complexes.
  • Maîtrise du français et de l’anglais.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

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