- Full-Time
- Permanent
- NOVOTEL
- Rooms
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Novotel Sharjah Expo Centre, Sharjah, AE
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REF20412K
Duty Manager
Region
MEA SPAC
This vacancy has now expired. Please see similar roles below...
Novotel Sharjah Expo Centre, the first-established Novotel hotel in the city, is located next to Sharjah Expo Centre, close to Dubai, with convenient access to Sharjah's major business & leisure hubs. The wide choice of rooms, with a panoramic view of Mamzar Lagoon, offers each guest the freedom to experience their stay to the maximum. The hotel offers two great restaurants, including Tahi Arabic restaurant.
We have an excellent team with diverse background, education and skills making it a comfortable working environment.
- Responsible for the sales, the organisation and the quality of the services delivered to the customer for the Front Office department.
- Handle different guest challenges and situations and be part of the first response emergency team.
- Attend VIP’s arrival.
- Receive and deal with verbal complaints; forward to Front Office Manager when necessary.
- Communicates directly with Sales, Accounting, Housekeeping and Reservation and provides them with all relevant/ needed information.
- Ensuring the Telephone Centre is working properly at all times and minimizing the number of abandoned calls
- Maintain and improve quality service in Front Office.
- Be aware of room status and also the competitors’ status.
- Optimise the occupancy rate and average room rate.
- Check the management of “no-show”
- Define the organization of work to be performed by the team members, and supervise, co-ordinate and plan daily activities of personnel
- Ensure that all entries in the logbook are read and followed up if necessary.
- Ensure that there are ample stocks of all items needed and initiate requisition for supplies running low.
- Make sure that an ACCOR and Brand policies are respected
- Guest focused personality is essential; experience is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities
- Fluency in English; additional languages are a plus
- Good interpersonal skills and self-confident
- Good sales skills
- Dynamic
- Good presentation
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
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