Duty Manager

At Accor, hospitality is a work of heart. We value passion, integrity, and inclusion, creating a workplace where every team member can thrive. With over 4,000 hotels in 90+ countries, Accor offers endless opportunities to grow your career across a wide range of globally loved brands.

Join us at Accor, where life pulses with passion!

The position is based in Accor's flagship Canberra hotel, Novotel Canberra, conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.

Join the team at Novotel Canberra as our next standout Duty Manager!

We’re looking for a confident, people‑focused leader who thrives in a fast‑paced environment and knows how to create unforgettable guest experiences. As Duty Manager, you’ll be at the heart of our daily operations—driving service excellence, supporting our team, and keeping everything running seamlessly.

What you’ll be doing:

• Lead the team on shift—providing clear guidance, motivation, and support to keep service standards high.
• Own the front‑office experience by ensuring smooth check‑ins, check‑outs, and consistently warm, efficient service.
• Deliver memorable moments by championing guest satisfaction, loyalty initiatives, and the little surprises that turn a stay into a story.
• Work collaboratively across departments to keep operations flowing and guest needs met quickly and professionally.
• Respond to guest enquiries and issues with confidence, empathy, and problem‑solving flair.
• Coach and mentor junior team members, helping them grow and excel.
• Manage daily reporting on operations, incidents, and service performance.
• Support financial management of daily operational budgets and cost control.
• Uphold brand and company standards—ensuring every guest experiences the Accor quality we’re known for.

• Experience in a similar leadership role, ideally in hotels or guest‑service environments
• Confident, motivating leadership with a passion for exceptional guest service
• Strong decision‑making, problem‑solving, and conflict‑resolution skills
• Excellent organisation, time management, and communication
• Tech‑savvy; Opera Cloud experience is a plus
• Adaptability, resilience, and the ability to thrive under pressure
• Flexibility to work a rotating roster (evenings, weekends, holidays)
• Proven ability to develop and mentor team members

In return for your commitment, we offer:

• Enjoy discounted Heartist® rates across our global network of properties, food and beverage venues, and wellness centers.
• Grow and travel with your career globally
• Continuous learning and investment into your capability, including access to Accor Academy training programs.