Front Desk Agent

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We're looking for a dynamic and customer-focused Front Desk Agent to join our team in Cairo, Egypt. As the first point of contact for our guests, you'll play a vital role in creating exceptional first impressions and ensuring every visitor experiences warm, professional service. This position offers an exciting opportunity to be part of a collaborative team that values efficiency, empathy, and excellence in hospitality.

• Create, modify, and manage guest reservations with accuracy and attention to detail
• Handle group booking inquiries and coordinate group check-ins and check-outs
• Execute check-in and check-out procedures following established protocols while maintaining a friendly demeanor
• Anticipate guest needs and respond promptly to requests with a solution-oriented approach
• Maintain comprehensive knowledge of hotel facilities, room types, amenities, pricing, dining options, and current promotions
• Manage multiple tasks simultaneously while maintaining composure and professionalism
• Provide exceptional customer service by addressing guest concerns with empathy and decisiveness
• Communicate effectively with other departments to ensure seamless guest experiences
• Maintain organized records and ensure accurate documentation of all transactions
• Support team members and contribute to a positive, inclusive work environment
• Perform night shift rotations as needed to ensure continuous front desk coverage

• Fluency in English with excellent verbal and written communication skills
• Proficiency in at least one additional language (Arabic, French, or German preferred)
• Strong interpersonal and people skills with a genuine passion for customer service
• Proven ability to remain calm, patient, and empathetic when handling challenging situations
• Excellent organizational and time management abilities
• Proficiency with computer systems and hotel Property Management Systems (PMS)
• Detail-oriented mindset with strong accuracy in data entry and record-keeping
• Ability to work flexibly, including night shifts and rotating schedules
• Team player mentality with collaborative spirit and supportive attitude
• Professional appearance and demeanor
• Conflict resolution and problem-solving capabilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Previous hospitality, front office, or customer service experience (preferred)
• Familiarity with reservation systems and hotel operations (preferred)

Your team and working environment:
•    A passionate and inspired team that creates unique experiences for all they meet.
•    We recognize and celebrate our team and individual success 
Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
Physical Aspects of Position (include but are not limited to): 
•    Constant standing and walking throughout shift.
•    Frequent lifting and carrying up to 30 lbs.
•    Occasional kneeling, pushing, pulling, lifting.
•    Occasional ascending or descending ladders, stairs and ramps.
Visa Requirements: Must be legally permitted to work in Egypt.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
What is in it for you:
•    Employee benefit card offering discounted rates at Accor worldwide
•    Learning programs through our Academies
•    Opportunity to develop your talent and grow within your property and across the world!
•    Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.