- Full-Time
- Permanent
- MOVENPICK
- Rooms
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Mövenpick Hotel Sukhumvit 15 Bangkok, Bangkok, Thailand
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REF51580O
Duty Manager
Region
MEA SPAC
WELCOME TO MÖVENPICK HOTEL SUKHUMVIT 15 BANGKOK - A LUXURIOUS AND RELAXING OASIS IN THE HEART OF BANGKOK
Mövenpick Hotel Sukhumvit 15 Bangkok sits down a quiet side street, just a short stroll away from all the action and connected to the rest of the city via both the BTS Skytrain and MRT Subway at the Asok Interchange hub, just a five-minute walk away. For those who don’t want to walk, we make it even easier with a free Tuk-Tuk shuttle service from 10.00hrs – 20.00hrs.
With 363 stylish rooms and suites, guests can enjoy a modern Thai-Colonial elegance with plenty of refined flairs. The 46″ LED TVs and walk-in rain showers are just part of the in-room comforts. The hotel offers a casual all-day dining venue at Lelawadee Restaurant, offering Authentically inspired cuisine. It’s a great place for a coffee or snack or a private dinner.
A gorgeous rooftop swimming pool, “Rainforest” 360° Rooftop Bar, cozy courtyard, modulable meeting space, and unique two-story waterfall complete an exclusive relaxing package, making it easy to escape the busy city anywhere at the hotel.
We are seeking a highly skilled and guest-focused Duty Manager to join our Front Office team. As a Duty Manager, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and maintaining high-quality service standards across all departments.
- Assist the Assistant Front Office Manager in managing lobby operations and ensuring guest needs are met promptly and efficiently
- Oversee and coordinate activities across various hotel departments to maintain smooth operations
- Handle guest complaints, special requests, and VIP requirements with professionalism and care
- Collaborate with Sales and operational teams to exceed guest expectations and meet their specific needs
- Monitor and evaluate staff performance, providing training and support to maintain high service standards
- Conduct regular inspections to ensure compliance with hotel policies, procedures, and quality standards
- Implement and oversee health and safety protocols throughout the hotel
- Analyse guest feedback and operational data to identify areas for improvement and implement solutions
- Manage shift handovers, including proper documentation and communication of important information
- Ensure accurate record-keeping of incidents, guest feedback, and operational reports
- Act as a liaison between guests, staff, and management to facilitate effective communication and problem-solving
* Bachelor’s degree in hospitality management or related field preferred.
* Minimum 4- 5 years of experience in hotel operations, with at least 3 years in a supervisory role.
* Strong leadership and interpersonal skills.
* Excellent communication skills.
* Excellent problem-solving abilities and attention to detail.
* Ability to work flexible hours, including nights, weekends, and holidays.
* Proficient in hotel management software, and Microsoft Office.
WHY WORK FOR ACCOR
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
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