Company Description
Join us at Accor, where life pulses with passion!
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist®.
Job Description
We are seeking a highly skilled and Guest-focused Duty Manager to join our team . As a Duty Manager, you will play a crucial role in ensuring smooth daily operations, maintaining high service standards, and creating exceptional guest experiences in our hotel.
- Oversee and coordinate all aspects of hotel operations during assigned shifts
- Ensure exceptional guest service by addressing inquiries, resolving issues, and anticipating needs
- Manage and motivate team members to maintain high performance standards
- Handle guest complaints and concerns professionally and efficiently
- Coordinate with various departments to ensure seamless communication and service delivery
- Implement and enforce hotel policies, procedures, and safety regulations
- Manage check-in and check-out processes, ensuring a smooth and welcoming experience for guests
- Conduct regular inspections of public areas and guest rooms to maintain quality standards
- Handle emergency situations and make critical decisions when necessary
- Prepare and submit daily reports on hotel operations and guest feedback
- Collaborate with other managers to improve overall hotel performance and guest satisfaction
Qualifications
- Diploma or Bachelor's degree in Hospitality Management or related field
- Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role
- Proven track record of delivering exceptional customer service and managing guest relations
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proficiency in hotel property management systems
- Ability to work flexible hours, including nights, weekends, and holidays
- Strong problem-solving skills and ability to make quick, effective decisions
- Detail-oriented with excellent organizational and multitasking abilities
- Fluency in English;
- Adaptability to changing situations and ability to work in a fast-paced environment
