Duty Manager job in , Melbourne, Australia

__vacancyopjusttionswidget.opt-Job Schedule__ Full-Time

__vacancyopjusttionswidget.opt-Job Type__ Permanent

__vacancyopjusttionswidget.opt-Job Category__ Rooms

__vacancyopjusttionswidget.opt-Brands__ ACCOR

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Company Description

Work Your Way to Albert Park
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Why work for Accor?
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

The benefits:

Work Your Way to one of Accor’s largest and well known Conference & Events hotels in Australia
Extensive accommodation and food & beverage benefits (globally)
Daily meals provided
Free onsite parking
Weekly dry cleaning allowance

Job Description

We are looking for an experienced Duty Manager to join the Front Office team at Pullman & Mercure Melbourne Albert Park. Reporting to the Front Office Manager, you will:

Lead a shift of front office professionals, including our overnight team, ensuring our guest experience is at the forefront at all times
Assist in developing, implementing and maintaining procedures for the front office department and fostering a focus on guest engagement
Assist with the management of the team including training and development, ensuring the team’s success
Handle complex guest queries and feedback
Have the ability to work a rotating roster, including overnight, weekends and public holidays

Qualifications

About you

Previous experience in a similar role with proven success
Excellent time management skills
Strong communication and customer service skills
Desire to grow your skills and progress your managerial experience
Ability to work autonomously when leading the overnight team
Previous experience with a PMS (Opera experience will be highly regarded)
Reliability & flexibility to work a rotating roster
Current Responsible Service of Alcohol (RSA) certification and First Aid certification (or be willing to obtain)

Additional Information

Diversity, equity and inclusion are paramount to us and our ambition is to attract, recruit, develop and promote talent.

Current Australian working rights are required for your application to be considered.

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

LET YOUR PASSION SHINE

We foster our creativity, our excellence and progressiveness. We interconnect with each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in being part of a wider global team leading the way in local sustainability initiatives. Working together with our communities, we will empower you to make your own meaningful impact.

LEARN ABOUT US

Let your passion shine

We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.

JOIN US

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