Duty Manager

Company Description

Join us at Accor, where life pulses with passion!​

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.​

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

We are seeking a detail-oriented and customer-focused Duty Manager to join our team in Mysuru, India. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining high standards of guest satisfaction in our hotel.

• Oversee daily operations and coordinate activities across various departments to ensure efficient service delivery
• Conduct daily briefings and ensure effective communication of important information to team members
• Manage and supervise staff to maintain the highest quality of service and adherence to department standards
• Analyze and optimize workflows at the Front Desk to improve efficiency and guest experience
• Review rate variance reports and manage room revenue control, including approving discounts and rebates
• Handle guest inquiries, complaints, and special requests promptly and professionally
• Coordinate with other departments to address operational issues and enhance overall guest satisfaction
• Conduct regular inspections of front and back of house areas to maintain cleanliness and orderliness
• Ensure proper documentation of all guest-related issues and maintain accurate records
• Manage full house situations and oversee arrangements for overbookings and relocations
• Monitor guest credit and resolve any billing discrepancies
• Implement and enforce health and safety regulations in compliance with industry standards

• Bachelor's degree in Hospitality Management or related field
• Proven experience in Front Office or management roles, preferably in a luxury hotel setting
• Strong leadership and team management skills
• Excellent problem-solving abilities and decision-making skills
• Outstanding communication and interpersonal skills
• Proficiency in hotel management software, particularly Opera
• Advanced knowledge of Microsoft Office suite, including Excel, Word, and PowerPoint
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously
• Analytical mindset with the capability to use data insights for decision-making
• Flexibility to adapt to a dynamic, fast-paced environment
• Thorough knowledge of hospitality industry standards and best practices
• Experience in handling guest complaints and resolving issues effectively
• Familiarity with health and safety regulations in the hospitality sector
• Ability to work flexible hours, including nights, weekends, and holidays as required
• Excellent multi-tasking abilities and crisis management skills
• Knowledge of revenue management principles and practices
• Customer-focused approach with a commitment to delivering exceptional guest experiences