Duty Manager

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

Responsibilities:

• Manage and supervise front office operations, ensuring highest quality service delivery and adherence to department standards
• Conduct daily briefings, analyse reports, and suggest improvements to front desk workflow and standards
• Handle guest needs and complaints efficiently, providing a constant management presence
• Coordinate with other departments on administration and operations issues
• Oversee guest relations activities, including greeting, rooming, and sending off guests
• Ensure compliance with safety, security, and loss control policies in the lobby and driveway areas
• Manage hotel emergencies and conduct night audit processes
• Provide orientation, training, and motivation to team members, fostering a positive work environment
• Maintain knowledge of all hotel services, features, and emergency procedures
• Perform other reasonable duties as assigned by hotel management

• Diploma or Bachelor's degree in Hospitality Management or related field
• Minimum of 5 years of experience in the hospitality industry, with at least 2 years in a management role
• Proven track record of delivering exceptional customer service and managing guest relations
• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Proficiency in hotel property management systems and Microsoft Office suite
• Ability to work flexible hours, including nights, weekends, and holidays
• Strong problem-solving skills and ability to make quick, effective decisions
• Detail-oriented with excellent organizational and multitasking abilities
• Cultural sensitivity and understanding of local customs in Saudi Arabia
• Fluency in English; knowledge of Arabic is a plus
• Familiarity with local regulations and hospitality standards in Saudi Arabia
• Ability to remain calm and professional under pressure
• Commitment to maintaining high standards of cleanliness and presentation
• Adaptability to changing situations and ability to work in a fast-paced environment

Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.