Duty Manager

HOTEL OVERVIEW

Strategically located in the heart of Singapore’s shopping, dining and entertainment districts and with the City Hall and Esplanade Mass Rapid Transit (MRT) train stations and other major transportation nodes at its doorstep, Fairmont Singapore and Swissôtel The Stamford are the gateway to explore Singapore’s landscapes at your convenience. With a total of 2,030 well-appointed guestrooms, both hotels also offer a distinct collection of 12 lifestyle and dining choices including Michelin-starred fine dining restaurant JAAN by Kirk Westaway, cutting-edge meeting space at Raffles City Convention Centre with 34 meeting rooms and one of Asia’s largest spas, Willow Stream Spa.

ABOUT OUR COMPANY

At Fairmont Singapore and Swissôtel The Stamford, we design career plans and unveil new professional perspectives through our various development programs. We shine when YOU shine. Come and be part of our dynamic team and experience immerse growth and career opportunities with us.

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

•  
• Provide management presence by assisting colleagues in handling feedback
• Provide department orientation and training of the hotel service standards, procedures and programmes
• Control availability of rooms and action accordingly
• Colleague management at the Front Desk including rostering, performance management, OJT training, developing, counseling, guiding, discipline, feedback, evaluate and supporting colleague at the desks
• Liaison between Front Office departments and rest of hotel for effective guest experience
•  
•  Lead the Front Office team to personalize the guest arrival/departure experience
• Be involved in the arrival, rooming, and departure of key/VIP guests
• Ensure guest arrival and departure procedures are completed as defined in the hotels’ standards and operating procedures and LQA standards
• Handle guest feedbacks and determine appropriate actions to ensure its meet or exceed guests’ expectations
• Presence in the Front Office and lobby area at critical guest flow time
• Conduct daily briefings presenting business issues and hotel information
• Co-ordinate full house activities, handle pledge relocates by sending and welcoming guest back
• Ensure safety, health, security and loss control policies and procedures at the desk are in compliance
• Conduct Night Audit process for the hotel
• Ensure strict compliance of the Credit Card Privacy – PCI
• Ensure strict compliance to the Cash Float SOP

• Minimum ‘A’ Level or diploma in Hospitality Management
• University Degree Preferred
• Minimum 3 years Hotel Front Office Experience and 1 year Supervisory or management experience
• Read, write, speak English Fluently
• Technical knowledge of Front Office Operations
• Presentable, well groomed with leadership quality
• Interpersonal skills to deal with guests and colleagues issues
• People oriented
• Able to work under pressure and independently
• Able to sensitivity and discretion in supporting guest needs
• Detail-oriented, organized and very flexible with working extended hours
• Energetic with a positive attitude