Duty Manager

Situated in Senayan Square at the South end of Jakarta's Central Business District, Fairmont Jakarta features 380 spacious guestrooms and 108 Fairmont branded Sky Suites. Additional features and amenities to the urban hotel include a number of lounges and several restaurants featuring a variety of culinary offerings. For corporate events and local galas, the hotel features 3,500 square meters of function space, including a 1,200 square-meter Grand Ballroom.

We are seeking an experienced and highly motivated Duty Manager to join our team. The Duty Manager will oversee the smooth day-to-day operation of the hotel/resort, ensuring exceptional guest experiences, efficient staff coordination, and compliance with service standards. This role is a key leadership position that requires strong decision-making, problem-solving, and guest relation skills.

Key Responsibilities

• Supervise and support operational departments during assigned shifts.

• Act as the main point of contact for guests, handling feedback, requests, and complaints promptly and professionally.

• Ensure service standards are consistently met across all departments.

• Coordinate with department heads to resolve operational issues effectively.

• Lead and motivate team members to deliver excellent service.

• Monitor safety, security, and cleanliness standards throughout the property.

• Prepare shift reports and communicate key issues to management.

• Represent management in the absence of senior leadership.

• Diploma or degree in Hospitality Management or related field.

• Minimum 2 years of experience in a supervisory or managerial role within hospitality.

• Strong background in Front Office or Operations.

• Excellent leadership, communication, and interpersonal skills.

• Ability to handle pressure, multitask, and make quick decisions.

• Proficiency in hotel property management systems (PMS) e.g Opera and Microsoft Office.

• Flexible to work shifts, including evenings, weekends, and public holidays.

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