Duty Manager

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

• Supervises guest welcoming operations and rooms sales carried out by his/her team
• Is in charge of coordination the team
• Organizes guest arrivals and departures with the team
• Ensures that guests' requests take priority in the team's work
• Ensures that services meet guests' expectations
• On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
• Prepares the arrivals and departures list and VIP list
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Supervises the receptionists' checklist
• Supervises the management of debtors, group and individual guest invoicing and cash operations
• Ensure internal procedures are duly applied