- Full-Time
- Permanent
- FAIRMONT
- Rooms
__jobinformationwidget.freetext.LocationText__
Fairmont Doha, Doha, Qatar
__jobinformationwidget.freetext.ExternalReference__
REF20325A
Duty Manager
Region
Luxury & Lifestyle
This vacancy has now expired. Please see similar roles below...
#BeLimitless
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS
Responsibilities:
The Duty Manager is primarily responsible for supervising all the Receptionists while they are on shift, ensuring all tasks are completed on a daily basis and that the shift runs smoothly, being the main point of communication for Reception and all other operating departments, such as Housekeeping and Engineering.
- Supervise Receptionists/Guest Service Agents, assisting them with issues that may arise and ensuring that all tasks are completed up to Fairmont standards
- Ensure staff have their breaks, according to the number of hours worked
- Ensure that there is adequate staff coverage in the Lobby and at the Reception/Front Desk at all times
- Ensure that the entire Front Office and the surrounding areas and including Lobby, Concierge and Reception/Front Desk is continuously clean and tidy
- Be fully competent in all reception and cashier duties
- Cover all shifts if required
- Cover Rooms Coordinator shifts if required
- Liaise with other Departments in regards to special guest requirements (i.e. Uniform/Guest Services, Florist, Housekeeping, In Room Dining)
- Be present at the Reception/Front Desk whenever possible
- Deal promptly and effectively with any complaints
- Meet and greet VIP guests
- Co-ordinate arrivals and departures, monitoring waiting times, always keeping guests informed and ensuring that they are as comfortable as possible
- Conduct a handover at the end of each shift with relieving staff, informing them of any special requirements or problems
- Liaise with Housekeeping as to which rooms do not need to be turned down if occupancy allows
- Liaise with Concierge to ensure swift baggage dispatch and collection
- Follow up on late cancellations and no shows and charge when appropriate
- Inform the receptionist/cashiers of new memo’s during the handover
- Check the next day’s arrivals correspondence, confirming car-, restaurant- and theatre-bookings. Ensure that all guest needs are dealt with satisfactory
- Coordinate with Rooms Coordinator on all room allocations, ensuring effective communication of these with Receptionists/Guest Service Agents
- Deal with room moves, and ensure seamless communication of these with the relevant departments
- Check potential room revenue for any discrepancies and do necessary corrections
- Balance the screen (room types) for next day
- Maintain amicable and co-operative working relations with all other departments
- To be responsible for identifying any training needs of Reception/Front Office staff and communicating these to the Front Office Training Manager
- Ensure enough supplies of all stationary items are in storage
- Assist the Director of Front Office and Assistant Director of Front Office in all aspects of the department and ensure service standards are followed
- Manage any emergencies on the desk and take necessary actions
- Follow up all audit points with regards to LQA, JD Powers, etc..
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned
- The Duty Manager may be required to carry out other duties, directed by the Assistant Director of Front Office
Qualifications:
- Minimum 3 year supervisory experience in luxury hotel
- Proficient in the English and ***local language*** (verbal & written)
- Third language is an asset
- Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
- Must be flexible in terms of working hours
- A hospitality diploma is an asset
- Knowledge of Property Management System (Opera) and Windows, MS Office Suite an asset
- Prior experience in customer service an asset
- Proven ability to handle cash effectively and accurately
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
ibis Styles Sydney Central, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
Effectively manage the daily reconciliation of the Hotel’s trading, checking and preparing reports and statistical information in accordance with service standards and auditing procedures during the n
Reference
5418f506-64bb-40b8-831a-a7f21cdd803f
Expiry Date
01/01/0001
Salary
Location
ibis Styles Sydney Central, Sydney, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS STYLES
Job type
Permanent
Locations
Sydney
Job Category
Rooms
Description
What will you be doing?Assist and oversee the day-to-day operations of the hotel teamSupervise and monitor hotel team members with true leadership ability that motivates the entire team.Assist in the
Reference
c4d56550-f6df-4849-ae0a-26fe8415572b
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
The Associate Butler role is to support back-end operations in order to ensure operational effectiveness for the butler team on a daily basis. The role encompasses a spectrum of responsibilities from
Reference
093b5840-b98a-401f-b087-603596415dcf
Expiry Date
01/01/0001
Salary
Location
Raffles Singapore, Singapore
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
RAFFLES
Job type
Permanent
Locations
Singapore
Job Category
Rooms
Description
This position is available from January 2025 onwards.The Raffles Butler is at the center of the Raffles Hotel Singapore residents’ service experience. This position encompasses a spectrum of responsib
Reference
d21a86bc-b2aa-4168-8552-d487f013088d
Expiry Date
01/01/0001
Salary
Location
Pullman Brisbane King George Square, Brisbane, Australia
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
Brisbane
Job Category
Rooms
Description
Reporting directly to the Front Office Manager, with regular access to the Hotel Manager your primary responsibility is ensuring a high level of guest service at all times across the hotel.As Night Ma
Reference
2c76df1a-2e7d-4fea-98f4-10e4bfca333f
Expiry Date
01/01/0001
Salary
Location
Mercure Sydney Manly Warringah, Brookvale, Australia
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Australia
Job Category
Rooms
Description
We are seeking an energetic and enthusiastic Night Manager to ensure the smooth and efficient running of the Hotel's overnight operation, ensuring maximum guest satisfaction as well as the safety and
Reference
c3bd46d2-ed6f-4798-a0d6-8c9f58c07999
Expiry Date
01/01/0001
Salary
Location
Fairmont Austin, Austin, United States
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Austin
Job Category
Rooms
Description
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following: ResponsibilitiesConsistently offer professional, friendly and engaging
Reference
3e4883a7-3ed0-4ca9-a5ea-f1030eb245ad
Expiry Date
01/01/0001
Salary
Location
Hotel St Moritz Queenstown - MGallery Collection, Queenstown, New Zealand
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
M GALLERY
Job type
Permanent
Locations
Queenstown
Job Category
Rooms
Description
Manage the day to day hotel operations by leading the daily rhythm of our stunning five star hotel:Manage all aspects of guest services during your shift;Effectively supervise of guest arrivals and de
Reference
55be58f6-ef5c-4c90-8ed7-4ff2b5df833c
Expiry Date
01/01/0001
Salary
Location
21c Museum Hotel Louisville, Louisville, United States
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
21C MUSEUM HOTELS
Job type
Permanent
Locations
Louisville
Job Category
Rooms
Description
Reports to: Front Office Manager/Rooms ManagerGeneral Purpose: Under general supervision, provides porter and valet services to hotel guests and ensures their satisfaction and comfort by promptly and
Reference
88bbc08c-fec8-4da5-825c-eaad822967ef
Expiry Date
01/01/0001
Salary
Location
ibis Paris Porte d'Italie, Gentilly, France
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
Gentilly
Job Category
Rooms
Description
- Assure, pour chaque client, un accueil de nuit personnalisé et chaleureux- Contribue à sa satisfaction permanente en assurant une prestation de qualité dans le respect des normes et procédures- Est
Reference
4a307bb3-865d-4a0f-ab45-91839ab9038d
Expiry Date
01/01/0001