- Full-Time
- Permanent
- THE HOXTON
- Rooms
__jobinformationwidget.freetext.LocationText__
HOXTON THE HOXTON HOLBORN, London, United Kingdom
__jobinformationwidget.freetext.ExternalReference__
REF38441L
Duty Manager (Hotel Reception)
Region
Luxury & Lifestyle
We are currently looking for an experienced Duty Manager / Guest Service Manager to join us at The Hoxton, Holborn.
Holborn was the second Hox to join the fam, taking over a Grade II-listed building that was once the factory of George Kent, a famed maker of gadgets and instruments (among them a knife sharpener/cleaner now sitting in the Science Museum, no less). After Kent, BT moved in, and now this former telephone exchange is home to 230 bedrooms (expanding from the original 174) and the Apartment, plus our foodie hotspot Rondo and wine bar La Cave, all a stone’s throw from the capital’s most famous shopping and entertainment districts.
What you’ll do…
- Support the running of our day to day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests – from when they arrive, over the course of their stay and until they get their bill and head off again
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to make sure we have a full and happy house
- Making sure everything is running smoothly and looking sharp, working with the team to find solutions to any hick ups
What we’re looking for…
- Hotel or leisure related experience in a similar role
- If you’re familiar with Opera or similar front desk operating system and understand GDS that would be a big advantage
- Individuals. You’re looking for a place where you can be you; no clones in suits here
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
- You’re not precious. We leave our egos at the door and help get shit done
- You’re up for doing things differently and trying (almost) everything once
- If we got stuck in a lift together we’d have a good time and share a few laughs
- You want to be part of a team that works hard, supports each other and has fun along the way
What’s in it for you…
- Competitive salary + participation in the TRONC scheme
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Related jobs
Salary
Location
ibis London Shepherds Bush - Hammersmith, London, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
IBIS
Job type
Permanent
Locations
London
Job Category
Rooms
Description
You must be eligible to live and work in the UK to apply for this position and be in possession of a current work visa. In line with the requirements set by the Asylum and Immigration Act 1996, all ap
Reference
5bf01e9c-8cb1-4ee6-9c85-995f69941723
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Rooms
Description
Job Title: Front Office SupervisorLocation: St Andrews, Fife Contract: Permanent, Full-time Our absolute focus is delivering a personalised, luxury experience to all guests, building relationships and
Reference
e6a2d04c-d0ab-4011-84d5-7d6216e729e0
Expiry Date
01/01/0001
Salary
Location
Not communicated, Fortaleza, Brazil
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
IBIS BUDGET
Job type
Permanent
Locations
Brazil
Job Category
Rooms
Description
Conferência de enxoval das roupas limpas e sujas, colocar as quantidades em planilha e acompanhar a entrega de enxoval pela lavaderia;Separar peças em condições de desuso;Limpar e manter em perfeit
Reference
cb73d08d-a8c8-4263-804b-2ea4697920a8
Expiry Date
01/01/0001
Salary
Location
MERCURE PARIS TOUR EIFFEL PONT MIRABEAU, PARIS
Experience Level
Entry Level
Student
Job Schedule
Full-Time
Brands
MERCURE
Job type
Permanent
Locations
Paris
Job Category
Rooms
Description
Nous recherchons pour notre hôtel Mercure Pont Mirabeau à PARIS 15 un Réceptionniste Tournant F/H, en CDI à TEMPS PLEIN, à partir du 01.10.2024. Bienvenue dans un métier qui vous permet d’être au
Reference
ZYWZD012
Expiry Date
01/01/0001
Salary
Location
TRIBE London Canary Wharf, London, United Kingdom
Experience Level
Mid-Senior Level
Job Schedule
Full-Time
Brands
TRIBE
Job type
Permanent
Locations
London
Job Category
Rooms
Description
What you’ll do…To be responsible for the cleaning and servicing of guest rooms, ensuring that these are always cleaned to brand standards, and are well presented and maintained.Support the running of
Reference
b27a2b43-e8fb-4786-8717-b8db3378b044
Expiry Date
01/01/0001
Salary
Location
Fairmont St Andrews - Scotland, St Andrews, United Kingdom
Experience Level
Associate
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
St Andrews
Job Category
Rooms
Description
Job Title: Front Desk Agent Location: St Andrews, FifeContract: Full-timeFirst impressions are everything! As Front Desk Agent, you will take care of the guests from the moment they arrive through to
Reference
42e1e458-121c-4030-81ce-45feb15e6ce3
Expiry Date
01/01/0001
Salary
Location
, Newport, United Kingdom
Experience Level
Entry Level
Job Schedule
Part-Time
Brands
ACCOR
Job type
Permanent
Locations
United Kingdom
Job Category
Rooms
Description
First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.Wha
Reference
fbbbdc5e-a895-40c0-a7ea-2754901e9839
Expiry Date
01/01/0001
Salary
Location
Novotel Milano Malpensa Airport, Cardano Al Campo, Italy
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
NOVOTEL
Job type
Temporary
Locations
Italy
Job Category
Rooms
Description
Stiamo cercando un/a receptionist per accogliere i nostri ospiti al Novotel e Ibis Milano Malpensa.Come primo punto di contatto per il nostro hotel, il/la receptionist avrà il ruolo cruciale di avere
Reference
fc5491f2-9b6f-48ad-b6aa-c6b10859283a
Expiry Date
01/01/0001
Salary
Location
Fairmont Tremblant, Mont-Tremblant, Canada
Experience Level
Entry Level
Job Schedule
Full-Time
Brands
FAIRMONT
Job type
Permanent
Locations
Mont-Tremblant
Job Category
Rooms
Description
Créez l'expérience avant même que le client arrive. En tant que préposé de l'entretien ménager, votre sens de l'organisation permettra à l'équipe de garantir que les chambres ne manquent de rien. Et a
Reference
9fe8b510-5d84-4087-8af4-89686c77b10f
Expiry Date
01/01/0001
Salary
Location
Novotel London Paddington, London, United Kingdom
Experience Level
Not Applicable
Job Schedule
Full-Time
Brands
ACCOR
Job type
Permanent
Locations
London
Job Category
Rooms
Description
As our next Night Team Leader, you…Provide guidance and support to the team, managing hotel operations during the night.Undertake night audits and corridor checks to make sure everyone in the hotel is
Reference
6976bd01-f1b4-4465-8f7a-657f23880f78
Expiry Date
01/01/0001