- Full-Time
- Permanent
- SO/
- Rooms
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SO/ Auckland, Auckland, New Zealand
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REF70044I
Duty Manager (Front Office)
Region
Luxury & Lifestyle
SO/ is a coveted collection of hotels rooted in the world of fashion, commanding attention with it’s avant garde design and creative approach to the world of luxury. SO/ Auckland is located in the heart of Auckland's CBD. With views of the Waitematā Harbour and city, across 16 floors and 130 design-led rooms. We invite you to the front row. This is a Full-Time (40 Hours per Week) Role as a Duty Manager (Front Office).
- Managing day to day operations of the Front Office department and help the Room Division Manager to run a operationally smooth department
- Delivery of excellent guest service by coordinating the link between hotel and guests and hotel operations
- Analyse customer feedback and make recommendations to leadership team to develop actions and working methods to enhance hotel services and offers
- Maintain guest database through updating Opera Cloud guest profile with all necessary information relevant to the guests stay. VIP level should be updated in accordance to hotel link
- Ensure the safety and security of Hotel Guests and employees at the Hotel
- Maintain strict security procedures with credit and cash transactions, accounting procedures, issue of room keys and guest confidentiality
- Due to the nature of the hotel industry, flexibility on working weekend and public holidays are required.
- Experience within hotels locally or/and internationally in a same/similar Front Office role
- Bachelor Degree in Hospitality/Hotel Management/Tourism (NZ or international equivalent) highly advantageous
- Sound knowledge of Opera PMS/Cloud and supporting Micros systems
- Must hold a current New Zealand Managers Certificate License
- Holds a current New Zealand First Aid Certificate (at least Level 1) or is willing to get one
- Current Full & Clean New Zealand Drivers License is advantageous
- Excellent communications skills, both verbal and written and passion for high end hospitality with an absolute eye for detail.
SO/ BENEFITS
- Staff meal provided per shift
- Dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor & Ennismore hotels and properties
- Family & Friends Hotel Discounts
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- This is a Full Time permanent role – 40 hours guaranteed per week.
Our Commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. we offer reasonable adjustments to support you. if you require an adjustment to be made during the recruitment process, you're welcome to let us know.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.
When applying, do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
LET
YOUR PASSION SHINE
We foster
our creativity, our excellence and progressiveness. We interconnect with
each other and our environment, to create a new kind of quiet luxury. With us, you can take pride in
being part of a wider global team leading the way in local sustainability
initiatives. Working together with our communities, we will empower you to
make your own meaningful impact.
Let your passion shine
We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together.
JOIN US
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