Doorman

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1. Opens the main door of the hotel and ensures that all guests are greeted on arrival & departure of the hotel and escorting each individual to the right direction.
2. Ensure the prompt and efficient handling off all guest luggages on arrival, during stay, departure and the luggage store, as well as ensure safety and security of guest luggage.
3. Assure that every luggage is covered with a baggage claim tag.
4. Parking of guests and visitors vehicles in the designated hotel parking area.
5. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
6. Handle issuance of guest room key cards and ensure effective control for guest security.
7. Report any unusual occurrences or requests to the Concierge desk.
8. Be aware of the hotel accident Prevention Policies.
9. Responsible for the efficient, clean, safe and hygienic maintenance of the Concierge Desk area.
10. Check Hotel situation, occupancy, functions, groups, VIPs.
11. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
12. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations.
13. Co-ordination and information with the Concierge, Front Office and other departments.
14. To effectively handle all guest requests.
15. He/she is familiar with all related company documentation and especially with the relevant Operational Standards
16. Manual for his/her field of responsibility.

Candidates for this position must be team players who are genuinely passionate about serving guests, at all times thoughtfully focusing on anticipating and exceeding their expectations. They must be able to interact confidently with guests in a naturally friendly and engaging manner, work fast, and deal with complaints patiently to turn them into positive experiences. To be successful in the job, candidates must be able to speak and write in English and operate common computer applications for the job. A diploma in Hotel Administration is preferred.

Swissotel Al Murooj Dubai, a Resort-style hotel cleverly combining hotel and apartment-style accommodations at the heart of Dubai’s city center.