Doorman

A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.

PURPOSE OF POSITION

To receive guests in the most hospitable manner. All guests arriving to the hotel will be welcomed and departing guests fare-welled in the most courteous and friendly manner. 

KEY ROLES & RESPONSIBILITIES

• To be well groomed at all times; to greet guests with the most hospitable attitude upon arrival at the hotel, and to offer assistance at all times
• Maintain the entrance and main door areas to ensure they are clean and tidy, free of obstacles and ensure that traffic through the driveway is controlled and organized
• Adhere to guest contact standards at all times
• Provide current knowledge of the services and facilities offered by the Hotel
• Assist guests in and out of taxis and other vehicles and assist to remove baggage from vehicles
• Obtain taxis for guests as required
• Assist guests with requests for transport and other information
• Knowledgeable of the events of the day and of daily Hotel activities
• Knowledgeable of VIP guests and whenever possible address such guests by name
• Has presence and alerts Security or Duty Manager of suspicious looking person(s)

PERSONAL ATTRIBUTES

• Good English language verbal communication skills 
• Ability to work cohesively with co-workers and managers as part of a team
• Ability to be attentive to guest needs, remaining calm and courteous at all times
• Ability to promote positive relations with hotel residents and patrons
• Ability to exercise good judgment with difficult guests
• Understanding and ability to work in a multi-cultural environment

QUALIFICATIONS

• Secondary education

 EXPERIENCE

• Minimum one year’s experience in the customer service or hospitality industry

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates