Company Description
Fairmont Hotels & Resorts
Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.
Fairmont Mayakoba is a luxury resort located in Mexico’s Riviera Maya, seamlessly blending tropical nature, mangroves, and white-sand beaches within an exclusive setting. Certified with the prestigious AAA Five Diamond Award, it offers 401 elegant guest rooms and suites, including beachfront and lagoon casitas, all featuring world-class amenities. The resort is thoughtfully designed with respect for the natural environment and local culture, delivering a perfect balance between modern luxury and ecotourism in a paradisiacal Caribbean setting.
About the Application Process:
At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.
Job Description
- Greet guests upon arrival, assist with luggage, and escort them to rooms.
- Manage valet parking, luggage storage, and delivery of items (parcels, messages) to guest rooms.
- Provide information on hotel amenities, local attractions, and dining options.
- Ensure lobby/entrance areas are clean, organized, and visually appealing.
- Collaborate with the front desk, concierge, and bell captain to address guest needs.
- Adhere to health, safety, and protocol standards for guest and staff safety.
Qualifications
- Experience: 1–3 years in roles like bellman, valet driver, or doorman.
- Licenses: Valid driver’s license (for valet services).
- Communication: Fluency in English (additional languages are a plus).
- Ability to communicate effectively both verbally and in writing
- Strong customer service skills with a professional attitude.
- Skills: Professional demeanor, problem-solving skills, and physical stamina.
A Lobby Ambassador isn’t just a luggage handler—they’re ambassadors of the hotel’s brand. From ensuring smooth arrivals to leaving guests with a lasting positive impression, their attention to detail and service excellence directly impact guest satisfaction and loyalty.
Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.
Our Values
Respect:
We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.
Excellence:
We make genuine connections, and we cherish every opportunity to make the people around us feel special.
Belonging:
We celebrate our differences. We support each other and we always stand together.
Empowerment:
We have authority to take initiative and anticipate moments that create unforgettable experiences.
Integrity:
We build trust through mutual respect and being authentic.
Diversity & Inclusion
Fairmont is committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.
