DMC Operations Manager

The Fairmont Scottsdale Princess is Arizona’s largest and longest running AAA Five Diamond hotel, and we want you to help us stay iconic. The Princess offers luxury and world class hospitality with 750 guestrooms, more than 300,000 square feet of meeting space, four award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. Be a part of events like the WM Phoenix Open, Easter at the Princess, Summer at the Princess and Christmas at the Princess. The hotel features great benefits like PTO, matching retirement, travel discounts and more. This place really has it all – except for you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

Reporting to the Director of Studio F.  Responsibilities and essential job functions include but are not limited to the following:  

• Facilitate group operations for destination events, including but not limited to minimizing third-party expenses, booking and managing entertainment, coordinating transportation, verifying vendor services, and ensuring timely billing and administrative support. 
• Assist with sourcing and maintaining strong partnerships with local supplier-partners (venues, transportation, A/V, décor, entertainment, staffing agencies), negotiating competitive rates, and placing services on hold based on program needs. 
• Serve as a point of contact for clients when the National Sales Manager is unavailable, ensuring timely and professional communication via phone and email to maintain excellent client relations. 
• Provide on-site support for program execution, assisting in the setup, production, transportation coordination, and vendor supervision to ensure seamless event delivery. 
• Collaborate with the Studio General Manager and operations team to manage all logistical elements, including equipment scheduling, staffing, third-party vendor integration, and maintaining up-to-date contractor call lists. 
• Track, coordinate, and monitor status of approved quotes and proposals, ensuring accuracy and alignment with program scope for the sales and operations teams. 
• Work within client or resort budgets, ensuring all expenses are documented and aligned with internal DMC financial policies; manage cost control and accurate departmental chargebacks. 
• Liaise with hotel partners and other internal departments to confirm event details and logistics, while seeking to maximize revenue opportunities through upselling and added services. 
• Monitor labor and resource allocation on a per-program basis to ensure budgetary goals are met; proactively reduce costs without compromising quality, safety, or client satisfaction. 
• Deliver outstanding service to internal teams, hotel partners, clients, and attendees, representing the DMC brand with professionalism and courtesy at all times. 
• Build and maintain positive working relationships with hotel sales teams, group contacts, vendors, and national/global accounts through clear and consistent communication. 
• Distribute program information, timelines, BEOs, run-of-show documents, and logistics summaries to all relevant hotel and DMC departments for seamless execution. 
• Perform additional administrative tasks and support functions as needed, including vendor onboarding, database updates, and post-program reconciliation 

• The ideal candidate will have a solid foundation and proven experience in the Destination Management industry, with specific familiarity and vendor knowledge in the Phoenix market. 
• Demonstrated ability to pivot and adapt quickly to unexpected changes, offering creative, efficient solutions that align with resort policies, client expectations, and DMC service standards. 
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other relevant operational or CRM software commonly used in DMCs and event planning. 
• Excellent written and verbal communication skills, with the ability to professionally interact with clients, suppliers, resort staff, and internal teams. 
• Strong interpersonal skills with a proactive, solutions-focused approach to problem-solving in a fast-paced, client-driven environment. 
• Highly dependable and accountable, with a strong sense of responsibility and attention to detail. 
• Willingness and flexibility to work evenings, weekends, and irregular hours, based on program schedules and client needs. 

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS