Reservations Agent

Experience the epitome of French-inspired luxury at Sofitel Bali Nusa Dua Beach Resort, a prestigious 5-star beachfront haven boasting tropical gardens and sleek modern architecture. Offers exclusive experiences for ALL members, this magnificent resort provides 413 exquisite rooms, including 39 suites and villas, along with an array of resort facilities.

Indulge in a culinary journey at three restaurants and two bars, rejuvenate at Sofitel FITNESS and Sofitel SPA, and delight in the outdoor and indoor kids club. Additionally, the resort features 24 function venues, including a Grand Ballroom and a Beachfront Ballroom. Discover the ultimate Art de Vivre at Club Millésime, where delectable cuisine, exquisite wines, and Balinese charm await. Nestled in the serene Nusa Dua enclave, this remarkable 5-star beach resort offers easy access to Bali’s tranquil eastern coastline. Just a 10-minute drive from the airport and a short distance from the water sport coastal area of Tanjung Benoa, it is situated within the exclusive resort area of Nusa Dua, showcasing a picturesque sunrise, pristine beach, and a 7 km beachside pathway ideal for morning walks or cycling tours.

We are currently seeking a Reservations Agent who is passionate about exceptional service and delivering personalized guest experiences that reflect the highest standards of luxury hospitality.

Key Responsibilities:

• Manage all reservation requests via phone, email, and digital platforms promptly and professionally.

• Ensure all bookings are accurately processed in the system, including guest preferences, special requests, and payment details.

• Maximize room revenue through effective upselling and yield management strategies.

• Collaborate closely with Front Office, Sales, and Revenue teams to ensure guest satisfaction and operational efficiency.

• Stay updated on current rates, promotions, packages, and hotel services.

• Handle guest inquiries and resolve reservation-related issues with grace and efficiency.

• Maintain service quality aligned with LQA (Leading Quality Assurance) standards and Sofitel brand expectations.

• Previous experience in Reservations or Front Office in an upscale or luxury hotel is preferred.

• Strong communication skills in English; knowledge of other languages such as Bahasa Indonesia or French is an advantage.

• Proficient in using Opera or other hotel reservation systems.

• High attention to detail and ability to multitask under pressure.

• Customer-focused with a proactive and solution-oriented approach.