Company Description
About Orient Express
Artisan of Travel since 1883 Orient Express is a legendary brand, steeped in history and loved by past, present and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.
Orient Express embodies the refined nomadic spirit of travel, inviting each traveller to a place where the journey is the destination. Bringing awe-inspiring travel experiences to a new generation of adventurers, its exceptional portfolio includes The Orient Express, with its original carriages reimagined as the new embassy of French luxury; Orient Express La Dolce Vita, a train embodying the ‘Made in Italy’ way; Orient Express Silenseas – the world’s largest sailing ship; and hotels coming to Rome and Venice.
Progressively shaping the future of luxury hospitality, Orient Express is focusing on employee journey and growth.
Job Description
Are you ready to shape the future of cruising trains through strategic system management and seamless integrations? We’re seeking a dynamic Train Distribution Manager to ensure our platforms deliver exceptional performance and drive every sale to success.
Purpose:
The Train Distribution Project Manager will play a pivotal role in ensuring that the Orient Express Distribution team provides efficient, stable, and cutting-edge solutions. The position focuses on project managing integrations between the CRS and other systems, developing new functionalities to meet evolving business needs across Sales, Marketing, and beyond, as well as identifying with our provider the best configuration to meet business needs (new promotions, package setup, etc.).
Key Responsibilities:
- Roadmap Management: Oversee and drive the development and execution of the CRS roadmap, introducing innovative functionalities and integrations that align with strategic business goals.
- Integration Projects: Manage and execute integration projects involving Train CRS with essential systems (payment, accounting, CRM, PMS, etc.). Define requirements, evaluate solutions, provide recommendations, and ensure successful project delivery.
- Incident Management: Serve as the key liaison for resolving distribution incidents, coordinating with stakeholders to identify workarounds and solutions.
- Process Documentation: Work with Finance, Sales & Marketing, IT, and partners to define, formalize, and document processes and operations needed for the effective Sales and Distribution of our products. Maintain documentation up to date in regards with system and product evolutions.
- Brand & Product Support: Collaborate with the Trains Brand and Product teams to support the seamless implementation and evolution of CRS, particularly during new product launches.
- Reporting: Report directly to the Distribution Director, providing regular updates on project progress, integration status, and resolution of incidents.
External Interactions:
- Trains Owners: Engage with owners to understand their needs and ensure CRS solutions meet their expectations.
- CRS Providers: Coordinate closely with Trains CRS provider for system integrations and issue resolution.
- System Providers: Interface with external providers of linked systems, including payment, accounting, CRM, and PMS, to ensure seamless operation.
Qualifications
- A Minimum of 3 years in a similar role or consulting firm, with expertise in CRS systems.
- Proficient in professional English.
- Knowledge of Train (or similar) distribution systems.
- Strong project management capabilities with a practical, autonomous, and proactive approach.
- Analytical mindset: Proficiency in understanding system details and issues, delivering high-level analysis and synthesis.
- Ability to effectively manage multiple stakeholders both internally and externally.
- Awareness of luxury market dynamics and customer expectations.
- Ability to handle short deadlines, particularly before sales launches for new products.
Additional Information
A real Work life balance:
- Remote work : up to 8 remote days per month depending on team workflow. Extra allowance for /Reimbursement of IT equipment and other daily allowances
- For ‘autnomous framework’ employees (non-executive positions): 216 worked days including up to 12 days RTT per year according to the year.
Work from Everywhere: Personal access provided to over 500 coworking spaces, many of which are within our hotels.
ALL - Heartist® Program: Unforgettable stays and experiences at all Accor locations and partner venues worldwide.
Sustainable Mobility Package: up to €700 for the use of "green" transportation, or 50% coverage of Pass Navigo (public transportation pass).
Learning & development: Talent Management at the earth our of HR Accor strategy.
We want you to feel free to dare and free to grow, by opening new doors to continuous learning and skills development. Challenge yourself and switch between jobs, brands, and career paths
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
